FirstJob Learner at FNB in Johannesburg
FNB · Johannesburg, Gauteng
Overview
Kickstart your career in banking with FNB's FirstJob Learner programme in Johannesburg. This part time development role lets you complete a formal, registered qualification while gaining real work experience. You will support research, analysis, administration, and project work while learning how a major bank operates. It is a great fit for young South Africans who want to earn while they learn and grow within a structured, supportive environment.
About the role
FNB is looking for a FirstJob Learner to join their team in Johannesburg, Gauteng. This is a development role designed for someone who wants to complete a formal, registered qualification while getting hands-on work experience in the banking sector.
You will be responsible for delivering tasks that help execute predefined work objectives. This includes research, analysis, administration, process work, and project work that adds value to the business area. You will also need to fulfil all the requirements of your qualification and complete any additional work-related training provided.
Important application note: Applications will not be accepted on the closing date or after. Please submit your application before 20 November 2026. All appointments will be made in line with FirstRand Group's Employment Equity plan, and the bank supports the recruitment and advancement of individuals with disabilities.
Requirements
- Must be completing a formal, registered qualification while gaining work experience
- Must fulfil all the requirements of the qualification
- Must be willing to complete additional work-related training provided
- Should be able to identify and escalate potential risks that may lead to increased costs
- Should demonstrate cost consciousness and awareness of personal contribution to costs
- Must adhere to the organisation's shared values, service standards, and Treating Customers Fairly (TCF) outcomes
- Must be able to resolve customer dissatisfaction and take ownership of problems
- Should communicate with customers according to agreed standards
- Must ensure product knowledge and advice is technically accurate
- Should contribute to the alignment of business processes to customer service
Responsibilities
- Complete a formal, registered qualification while gaining work experience
- Deliver predefined work objectives such as research, analysis, administration, and project work
- Identify and escalate potential risks that may lead to increased costs
- Resolve customer dissatisfaction and complaints and take ownership of the problem
- Collect customer feedback to help improve customer service
- Ensure that product knowledge and advice is technically accurate
- Adhere to company policies and procedures and maintain accurate activity reports
- Investigate innovative ways to optimise processes
- Contribute to the team by working together to achieve team goals
- Create a personal development plan and review it with your team leader
Job details
- Organisation
- FNB
- Location
- Johannesburg, Gauteng
- Job type
- Learnership
- Experience level
- Entry
- Category
- Banking & Insurance
- Posted
- 21 October 2026 (2 weeks ago)
- Closing date
- 20 November 2026
- Application Method
- Apply online
Success Guide
Hi there! This FNB FirstJob Learner role is a genuine learnership opportunity, so do not worry if you do not have loads of work experience yet. The bank wants someone who is eager to learn and happy to juggle studying with real workplace tasks.
When you apply, make sure your CV clearly shows any customer service, admin, or teamwork experience you have, even if it was at school, in a volunteer role, or in a part time job. The job also mentions things like treating customers fairly and resolving complaints, so if you have examples of helping people or solving problems, highlight those.
Also note the closing date is 20 November 2026 and applications will not be accepted on that date, so submit early. Good luck!
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