Financial Support Advisor (UK Campaign) at Concentrix Cape Town
Concentrix SA · Cape Town, Western Cape
Overview
Concentrix is hiring Financial Support Advisors for an internationally innovative UK campaign in Cape Town. If you have at least 12 months of financial support experience in a BPO or UK campaign, a Grade 12 with Maths or Accounting, and a clear criminal and credit record, this permanent full-time role offers a base salary of R11 000 plus medical aid or insurance, a retirement fund, subsidized transport, night shift allowance, and real career growth with a global company.
About the role
As a Financial Support Advisor at Concentrix, you will work on an internationally innovative UK campaign, helping customers who are struggling with debt find sustainable solutions. You will be based at the vibrant on-site office in Cape Town and work closely with a supportive team.
What you will do:
- Manage risk by identifying and reporting conduct, operational, credit, and financial crime risks
- Ensure compliance with anti-money laundering, sanctions, bribery, corruption, terrorist financing, and tax evasion controls
- Follow Treating Customers Fairly (TCF) guidelines and protect customer data through correct ID and verification processes
- Listen empathetically and conduct full health and wealth fact finds with customers
- Educate customers and signpost them to support resources or third party help to prevent further debt
- Match customers to sustainable debt solutions and refer accounts to Debt Collection Agencies or Litigation when appropriate
- Keep customer contact details up to date and accurately record all call content on relevant systems
- Manage your own performance to maintain service levels across telephony and chat channels
- Encourage customers to adopt digital channels and self service tools
Application notes:
- Only applicants who are legally authorized to work in South Africa will be considered, and appointments will be made in line with the company's EE Plan
- You must have a clear criminal and credit record
Requirements
- Minimum of Grade 12 or Matric with Mathematics or Accounting as a subject
- Minimum 12 months of Financial Support experience within a UK campaign or BPO essential
- Customer Service experience advantageous
- Clear criminal and credit record
- Ability to work on multiple systems
- Able to prioritise and organise workload
- B2 English language proficiency
- Legally authorized to work in South Africa
Responsibilities
- Champion a strong risk culture in line with I AM Risk principles
- Identify, assess, and report risks including conduct, operational, credit, and financial crime risks and take action to mitigate them
- Ensure full compliance with Financial Crime regulations including anti money laundering, sanctions, bribery, corruption, terrorist financing, and tax evasion controls
- Follow TCF guidelines and protect customer data through correct ID and V processes
- Accurately record all call content and actions on relevant systems
- Complete 100 percent of mandatory training and escalate complex issues appropriately
- Show personal resilience during emotionally difficult conversations
- Act as a brand role model and stay current on Santander UK products and services
- Commit to ongoing learning, self assessment, and development training
- Work closely with line managers on growth areas and contribute to performance reviews and plans
- Educate customers and signpost them to support resources or third party help to prevent further debt
- Match customers to sustainable debt solutions so they can repay what is owed and the bank can recover funds
- Refer accounts to Debt Collection Agencies or Litigation when appropriate
- Keep customer contact details up to date
- Manage own performance to maintain service levels across telephony and chat channels
- Listen actively and empathetically and conduct a full health and wealth fact find
- Treat each customer as an individual to deliver the right outcome
- Help customers make informed decisions using the budget planner and fact find data
- Clearly explain next steps, review dates, and consequences
- Encourage customers to adopt digital channels and self service tools
- Deliver on productivity and quality targets to improve customer experience
Benefits
Base salary of R11 000, choice between medical aid or medical insurance (medical aid covers employee only, medical insurance covers employee and 2 dependents), retirement fund with 2.5 percent employer contribution and 2.5 percent employee contribution, subsidized transport between 7 pm and 6 am with employee contributing a maximum of R350, night shift allowance of 10 to 15 percent adder for all hours worked between 6 pm and 6 am, employee assistance programme (EAP), group life cover, access to financial well being sessions, will writing sessions and stress management sessions, team building and upskilling training opportunities, interactive and inclusive company culture
Job details
- Organisation
- Concentrix SA
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Matric
- Salary
- R11k / monthly
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
If you are applying for this role, make sure your CV clearly shows your 12 months of financial support experience in a UK campaign or BPO. Highlight any customer service experience and your Grade 12 subjects, especially Maths or Accounting. Since this is a UK campaign, mention your B2 English proficiency.
Before your interview, think of examples where you handled difficult customer conversations with empathy and stayed resilient. Concentrix values people who can manage risk and follow compliance, so be ready to explain how you handle sensitive customer data and follow processes.
Know that a clear criminal and credit record is essential. You will also need to be comfortable with night shifts and using multiple systems. Show that you are a team player who is eager to learn and grow within a global company.
How we help you prepare
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