Executive Voice Customer Service Agent at EXL in Cape Town
EXL · Cape Town, Western Cape
Overview
EXL is hiring Executive Voice Customer Service agents in Cape Town to help providers with benefit plans and claims. You will answer questions, verify eligibility, do accurate data entry and communicate clearly with providers. This full time role suits someone with strong computer skills, a 30 WPM typing speed and great attention to detail. Preference goes to applicants from historically underrepresented groups in line with EE targets.
About the role
As an Executive Voice Customer Service agent at EXL in Cape Town, you will be the friendly voice that helps providers understand their benefit plans and claims. You will answer incoming questions, gather any extra information you need, and make sure everything is captured correctly on the system.
Your day to day will include verifying eligibility, performing accurate data entry, and writing clear, professional responses. You will also need to listen carefully, ask the right questions and communicate in a way that keeps providers informed and supported.
Please note: EXL never asks for fees, payments, credit card or bank details at any stage of recruitment. A job offer will only follow a formal interview with EXL HR and hiring managers.
Requirements
- Good computer navigation skills
- Typing speed of 30 words per minute with 95% accuracy
- Well versed with basic Microsoft Office functions: Word, Excel, PowerPoint and Outlook
- Ability to work and collaborate effectively with internal customers
- Excellent written and oral communication skills
- Strong critical thinking skills and attention to detail
- Experience using email and web enabled applications
- Knowledge of medical terminology is preferred
- Ability to make sound decisions under the direction of a supervisor
- Ability to analyse and resolve problems with minimal supervision
Responsibilities
- Answer questions from providers related to benefit plans, claims and related topics
- Communicate effectively to gather any additional information needed from providers
- Perform accurate data entry
- Perform eligibility and benefit verification
- Create effective, grammatically correct and compliant written communications
- Demonstrate effective listening and soft skills during verbal communication
- Navigate multiple systems and applications to find and update information
- Produce high quality outcomes in a productive work environment
- Make sound judgments based on the information available
Job details
- Organisation
- EXL
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Entry
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
If you are applying for this customer service role at EXL, put your communication skills front and centre. Mention your typing speed and accuracy, and give an example of a time you solved a problem for a customer or colleague. A short note about any Microsoft Office experience or medical terminology knowledge will help your CV stand out. Since EXL works with healthcare and insurance providers, show that you are reliable, detail focused and comfortable learning new systems. Prepare for a friendly interview where they may ask you to talk through how you handle an upset caller or a tricky data entry task. Remember that EXL will never ask you for payment or bank details during recruitment, so keep your application professional and apply through the official listing.
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