Executive Housekeeper - Hospitality Facilities, Cape Town Southern Suburbs (3 Month Contract)
Elchemie · Southern Suburbs, Cape Town, Western Cape
Overview
Elchemie is looking for an experienced Executive Housekeeper to lead cleaning and facilities services at a flagship hospitality site in Cape Town's Southern Suburbs. This 3 month fixed term contract is perfect for a hands on leader with strong people management skills who can maintain high standards of cleanliness and service delivery. You will manage staff, build client relationships, and ensure service level agreements are met in a fast paced, service focused environment.
About the role
About the Role
Our client, Elchemie, is seeking an experienced Executive Housekeeper to join their team on a 3 month fixed term contract. You will be based at a high profile hospitality site in Cape Town's Southern Suburbs, managing cleaning and facilities services with a strong focus on service excellence and client satisfaction.
What You Will Be Doing
- Acting as the main point of contact for clients, building strong relationships and ensuring their needs are met
- Conducting regular site inspections and client feedback meetings to maintain quality standards
- Coordinating staff training, performance reviews, and managing staffing levels
- Monitoring operational costs, consumables, equipment, and wage expenditure
- Ensuring compliance with occupational health and safety requirements and conducting audits
- Resolving client complaints and escalating issues when necessary
Why This Opportunity Stands Out
You will take ownership of a high profile role at a flagship hospitality site, working with a respected service provider that operates nationally. The team values performance, integrity, and service excellence, giving you a chance to make a real impact.
Important Application Notes
To apply, click the Apply button and complete your application in full. Please note that if you do not hear from Elchemie within 3 months, your application was not successful. However, they may contact you for other roles in the future with your permission. By applying, you consent to Elchemie processing your personal data for job matching purposes.
Requirements
- At least 5 years of experience in a leadership or housekeeping role, preferably within hospitality or cleaning services
- Strong communication, people management, and client relationship skills
- Knowledge of service level agreement (SLA) management, OHS compliance, budgeting, and operational processes
- A proactive, organised, and solutions driven approach with a strong commitment to quality
- Understanding of South African labour and occupational health and safety legislation
- Relevant qualifications in hospitality, facilities management, or a related field will be advantageous
- Must be able to manage staff rosters, performance, and site resources effectively
Responsibilities
- Build and maintain strong client relationships, acting as a key point of contact
- Ensure service level agreement (SLA) compliance, quality assurance, and consistent service delivery
- Conduct regular site inspections and client feedback meetings
- Resolve client complaints efficiently and escalate issues when necessary
- Coordinate staff training, conduct performance reviews, and manage staffing levels
- Monitor operational costs, consumables, equipment requirements, and wage expenditure
- Ensure compliance with occupational health and safety (OHS) requirements, conduct audits, and manage incident reporting
- Drive a culture of accountability and performance through coaching and constructive feedback
- Identify potential new business leads and opportunities to expand services
- Maintain confidentiality and ensure compliance with company policies and procedures
Job details
- Organisation
- Elchemie
- Location
- Southern Suburbs, Cape Town, Western Cape
- Job type
- Contract
- Experience level
- Mid (5+ years)
- Salary
- R27k to R35k / monthly
- Category
- Hospitality & Tourism
- Application Method
- Form
Success Guide
When applying for this Executive Housekeeper role, make sure your CV clearly shows your leadership experience in housekeeping or facilities management. Highlight specific examples of how you have managed staff, handled client relationships, and ensured health and safety compliance. Since this is a 3 month contract, emphasise your ability to hit the ground running and adapt quickly. In an interview, be ready to discuss how you handle service level agreements and resolve client complaints. Show that you are hands on and comfortable managing rosters and budgets. Good luck with your application!
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