Executive Client Service Representative for Healthcare Benefits
EXL · Cape Town, Western Cape
Overview
EXL, a global data analytics company, is hiring an Executive to support healthcare providers with benefit plans and claims. Based in Cape Town, this full time role suits someone with strong typing accuracy, computer skills and a keen eye for detail. If you have good communication skills and medical terminology knowledge, this could be your next step.
About the role
As an Executive at EXL in Cape Town, you will be the first point of contact for healthcare providers who have questions about benefit plans, claims and related topics. Your day to day work will involve answering queries, verifying eligibility and benefits, and capturing data accurately. You will also draft clear written responses and use your listening and soft skills to handle conversations professionally.
This role requires someone who can navigate multiple systems and applications, work productively in a fast paced environment, and make sound decisions with minimal supervision. You will collaborate with internal teams to ensure providers get the information they need. Preference will be given to applicants from historically underrepresented groups in line with the Employment Equity Act.
Important: EXL never asks for any fees, payments or bank details during recruitment. Only apply through official channels.Requirements
- Good computer navigation skills
- Typing speed of 30 words per minute with 95 percent accuracy
- Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to work and collaborate effectively with internal customers
- Preferred knowledge of medical terminology
- Preferred ability to make sound decisions under the direction of a Supervisor
- Preferred ability to analyze and resolve problems with minimal supervision
- Ability to navigate multiple systems and applications
- Ability to produce high quality outcomes in a highly productive environment
- Ability to make sound judgments based on available information
- Excellent written and oral communication skills
- Strong critical thinking skills and attention to detail
- Experience in using email and web enabled applications
Responsibilities
- Answer questions from providers related to benefit plans, claims and related topics
- Communicate effectively to obtain additional information as needed by providers
- Perform accurate data entry
- Perform eligibility and benefit verification
- Create effective, grammatically correct and compliant written communications
- Demonstrate effective listening and soft skills during dialogue
- Engage in clear and effective verbal communication
Job details
- Organisation
- EXL
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Entry
- Category
- Banking & Insurance
- Application Method
- Apply online
Success Guide
Hey there! If you are keen on this Executive role at EXL, focus your CV on two things: your typing speed and your computer skills. They want someone who can type 30 words per minute at 95 percent accuracy, so if you have ever done data capture or admin work, highlight that.
Also, brush up on Microsoft Office basics because you will use Word, Excel, PowerPoint and Outlook daily. If you know anything about medical terminology, even from a short course, mention it. It is listed as preferred, so it could give you an edge.
During the interview, be ready to show how you handle pressure and stay accurate. They value people who can work independently and make good decisions. Good luck!
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