Digital Marketing Client Success Manager
Agency Growth Team · Remote
Overview
This remote role is perfect for a digital marketer who loves keeping clients happy and helping businesses grow. You will join a global agency growth programme with paid training and guaranteed placement. If you have two years of client success and digital marketing experience, this is your chance to work from anywhere while building strong client relationships.
About the role
Are you a digital marketer who thrives on client relationships? Agency Growth Team is looking for a Client Success Manager to join their remote programme. You will be placed into a leading digital marketing agency after paid training, working as the main point of contact for clients to ensure they stay happy and see real results.
Your day to day will involve onboarding new clients, answering their questions, and sending regular progress reports. You will also create retention strategies, celebrate client milestones, and work closely with internal teams using tools like Monday, ClickUp, Asana, and Slack. This is a full time remote role with a fun, fast paced team that values energy and enthusiasm.
To apply, visit the application link provided and complete the online process. Make sure your CV is up to date and highlights your client success and digital marketing experience.
Requirements
- At least 2 years of professional experience in Customer Success or Client Experience
- At least 2 years of digital marketing experience in SEO, Website and/or Digital Advertising (Meta and/or Google)
- Education in Marketing, Business, Commerce, Advertising or Public Relations is preferred
- B2 to C1 English level
- Ability to self direct and manage your time
- Experience building and maintaining strong customer relationships
- Excellent communication skills, both with clients and across departments
- Ability to learn quickly and execute at a high level with speed
- Ability to work under pressure and meet tight deadlines
- Friendly, assertive, and clear in phone, video, and email communication
- Organised and able to update CRM and maintain client documentation
- Autonomy and ability to thrive in remote work environments
- Availability Monday to Friday 8am to 5pm EST, with flexibility for extra hours if needed
Responsibilities
- Onboard new clients and train them and their staff on the agency systems
- Answer client questions and resolve concerns in a way that retains business
- Work actively with clients and their business advisors to promote best practices
- Recommend and execute action plans to ensure maximum adoption of services
- Create and maintain a calendar of special events for each client, such as birthdays and anniversaries, and send personalised recognition
- Send consistent monthly reports to clients highlighting positive campaign results
- Develop and maintain a client retention strategy with leadership
- Research ways to improve services and processes
- Manage detailed timelines and tasks using Monday, ClickUp, Asana, and Slack
- Respond to client requests same day or first thing the next day
- Support team leaders with client onboarding once sales are closed
- Manage CRM and maintain documentation on all client activities
Benefits
Work from anywhere (fully remote), fun fast paced work environment, constantly evolving cutting edge technology, significant impact from day one, impressive salary structure, numerous team building activities, bonuses and benefits, paid training within a 7 Figure Digital Agency, guaranteed placement, quarterly impact trainings
Job details
- Organisation
- Agency Growth Team
- Job type
- Full time
- Work arrangement
- Remote
- Experience level
- Mid (2+ years)
- Education
- Bachelor
- Salary
- R32 830 to R57 453 / monthly
- Category
- Marketing & Communications
- Application Method
- Apply online
Success Guide
This is a great opportunity if you enjoy building relationships and have a background in digital marketing. The role is fully remote, so you will need to be self motivated and comfortable working with international clients. When you apply, highlight your experience in client success and digital marketing, especially any work with SEO or paid ads. Be ready to talk about how you keep clients happy and how you handle difficult conversations. The application process is online, so follow the link and make sure your CV is clear and tailored to this role. Good luck!
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