Dealer Parts Support Operator at Ford South Africa, Pretoria
Ford Motor Company of South Africa · Pretoria, Gauteng
Overview
Ford South Africa is hiring a Dealer Parts Support Operator in Pretoria to run their PS and L Helpdesk for dealers. You will handle parts enquiries, work with systems like PANDA and MicroCat, and keep dealer communications smooth. This is a solid mid level chance to join a global automaker and grow your automotive logistics career.
About the role
Ford Motor Company of South Africa is looking for a Dealer Parts Support Operator to join their Pretoria team. In this role you will work closely with internal Ford stakeholders and support teams to investigate and resolve dealer enquiries using tools like PANDA, MicroCat and SharePoint.
You will be the friendly voice and problem solver behind the PS and L Helpdesk, helping dealers get quick and accurate answers about parts, billing and processes.
What you will be doing:
- Support the daily running of the PS and L Helpdesk for dealers across markets
- Log dealer enquiries, track actions and follow up until resolved
- Assist with Microcat billing, price deviation bulletins and dealer communications
- Monitor enquiry trends and escalate recurring issues to the right teams
- Keep shared resources and records accurate and up to date
- Build strong working relationships with dealers and internal Ford teams
Requirements
- Matric with Maths and English
- Minimum of 2 years experience in an automotive industry logistics environment
- Proven advanced PC skills, including intermediate Excel
- Experience with Microcat, QMS and PA Queries
- Panda system knowledge is an advantage
- Background in helpdesk, planning, data analysis or PS and L support is helpful
- Presention preparation skills using Microsoft Office
Responsibilities
- Support the implementation and daily operation of the PS and L Helpdesk for dealers
- Provide administrative and operational support to the Helpdesk and assist with dealer enquiries
- Assist with dealer enquiry handling processes, internally and externally
- Provide basic analytical and administrative support to dealers and the field team
- Monitor inbound dealer enquiries to spot recurring issues and escalate them
- Maintain accurate records of enquiries, actions taken and resolutions
- Escalate complex or unresolved enquiries to the Supervisor and follow up
- Help prepare and distribute dealer and supplier bulletins
- Provide dealers with accurate parts information and help with basic parts enquiries
- Monitor Microcat subscriber usage and assist with billing reports
- Maintain PS and L shared resources like drives, Track Lite, PANDA and Helpdesk access
Job details
- Organisation
- Ford Motor Company of South Africa
- Location
- Pretoria, Gauteng
- Job type
- Full time
- Experience level
- Junior (2+ years)
- Education
- Matric
- Category
- Automotive & Motor
- Application Method
- Apply online
Success Guide
This role is all about keeping dealers happy and helping them get the parts they need. If you have worked in an automotive parts or logistics environment and you are comfortable with spreadsheets and systems like PANDA or Microcat, you have a real shot here.
When you apply, make it clear that you understand what a helpdesk does: solving problems, following up and communicating clearly. Show your IT skills and any experience with dealer networks. At the interview, expect questions about how you handle urgent enquiries and how you keep records accurate. Ford values teamwork, so be ready to talk about working with different people. Good luck!
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV and Matric certificate. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
Nobody has said anything yet. Be the first.