Customer Success Account Manager for Recruitment Software
Ditto · Cape Town, Western Cape · Hybrid
Overview
Ditto builds recruitment software used by agencies across South Africa. They need a Customer Success Account Manager to look after an existing portfolio of agency clients from their Cape Town base with hybrid working. You will be the main point of contact, helping clients get real value from the platform, heading off cancellations and spotting chances to grow accounts. It suits someone with around 3 to 5 years of B2B account management experience who enjoys building relationships and following through.
About the role
Ditto builds recruitment software that helps recruitment agencies run their businesses, from managing candidates and clients to finding talent and keeping processes moving. They are looking for an Account Manager to take ownership of those client relationships, getting to know each agency and making sure they get real value from Ditto.
You will work alongside top management and the support, training and technical teams. Your main focus is client retention. You will keep in touch on a schedule that matches each account, spot problems early, help clients use Ditto better and follow through on promises made. You will also coordinate onboarding for new clients and identify opportunities where extra Ditto products or services could help before handing those over.
To apply, send your CV and a short intro telling us about a client relationship you helped turn around, or how you helped a client get more value from a product.
Requirements
- Around 3 to 5 years of B2B account management or customer success experience, with proof you can manage a portfolio on your own
- Experience in SaaS or software is preferred, and recruitment industry experience is a bonus
- Strong relationship building skills with the confidence to handle unhappy clients, cancellation conversations and payment follow ups
- Consistent follow through, keeping track of commitments and getting things done without being chased
- Good organisation to manage a large portfolio and decide where your time is needed most
- Confidence learning software, investigating workflows, reproducing issues and explaining integrations clearly
- Excellent spoken and written English, with Afrikaans as a bonus
- Willingness to travel within South Africa about once per quarter
Responsibilities
- Own client relationships by building trust with key contacts and keeping a regular check in schedule based on each account's needs, value and risk
- Keep clients getting value from Ditto by monitoring usage, understanding what holds them back and coordinating the guidance or training they need
- Stay ahead of risk by identifying accounts at risk, having honest conversations and resolving concerns before clients leave
- Coordinate new client onboarding, including welcome calls, go live plans, migration, setup and training with the relevant teams, following through until clients actively use Ditto
- Keep clients informed when issues arise by working with support and technical teams, tracking progress and updating clients
- Handle renewals by leading renewal and pricing conversations with approved pricing and escalating exceptions to top management
- Spot growth opportunities by identifying and qualifying upgrades or extra products, then handing them over for closing
- Keep clear records by maintaining accurate CRM notes, commitments and next actions, and provide a weekly account report
Benefits
Hybrid working arrangement in Cape Town, training, incentives
Job details
- Organisation
- Ditto
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Work arrangement
- Hybrid
- Experience level
- Mid (3+ years)
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
For this Customer Success Account Manager role at Ditto, focus your CV on real client relationships you have managed and times you saved an account that was at risk. When you apply, tell them about a specific client relationship you turned around or helped get more value from a product, as they ask in the listing. Be ready to speak about how you keep a portfolio organised, how you handle renewal and payment conversations, and how you spot growth opportunities. Know the basics of what Ditto does, since it is recruitment software for agencies, and brush up on your CRM record keeping. The role is hybrid in Cape Town, so show you are comfortable working both from home and in the office. Confidence with difficult conversations is key here, so practice explaining how you handle unhappy clients calmly and professionally.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV and Reference letter. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
Nobody has said anything yet. Be the first.