Customer Service Talent Pool: FNB Phoenix Node, Durban
FNB · Durban, KwaZulu-Natal
Overview
FNB is building a talent pool of customer-focused individuals to work at their Phoenix Node branches in Durban. This is a great chance for young job seekers to get their foot in the door at one of South Africa's biggest banks. You will help customers with their banking needs, guide them to digital channels, and deliver a top-notch experience. If you live near Phoenix Plaza, Bridge City, Verulam, or Midway Crossing, this could be the perfect opportunity for you.
About the role
FNB is looking for friendly and helpful people to join their team as customer service consultants at branches in the Phoenix Node. This is a talent pool advert, which means they are gathering applications for future opportunities that may come up.
As part of the FNB Points of Presence team, you will be the face of the bank for many customers. Your main goal will be to give customers a great experience by understanding their needs, helping them with transactions, and showing them how to use digital and self-service channels like the FNB app and online banking.
You will work in a supportive and inclusive environment where you can grow your career. FNB values people who are ethical, accountable, and always willing to learn.
Important note: This is not an active vacancy. Applications are being collected to build a talent pool for future roles at the Phoenix Plaza, Bridge City, Verulam, and Midway Crossing branches. You will not receive an immediate status update.
Requirements
- National Senior Certificate (Matric) is required.
- An NQF 5 qualification in Banking, an NQF 6 qualification, or a related field is required.
- Must reside near one of these branches: Phoenix Plaza, Bridge City, Verulam, or Midway Crossing.
- Strong customer service skills and a passion for helping people.
- Good communication skills to explain things clearly to customers.
- Ability to identify customer needs and recommend suitable products.
- Must be ethical and adhere to the Treating Customers Fairly (TCF) principles.
- Ability to adapt to changing business and customer needs.
- Take accountability for your own performance and development.
Responsibilities
- Provide a positive customer experience by being helpful and sensitive to customer needs.
- Educate customers about correct channels, including eChannels and self-service options.
- Connect with customers in a way they fully understand and offer helpful solutions.
- Identify and sell or cross-sell products that align with customer needs.
- Maximise channel optimisation opportunities to migrate customers to digital channels.
- Ensure activities support cost containment and reduction.
- Fulfil transactions above the benchmark set and provide exceptional customer experience.
- Adhere to procedures, processes, and risk guidelines in all dealings.
- Complete required training specific to the role.
- Contribute to the overall effectiveness and success of the team.
- Demonstrate behaviour that supports the organisational values.
Job details
- Organisation
- FNB
- Location
- Durban, KwaZulu-Natal
- Job type
- Full time
- Experience level
- Entry
- Education
- Certificate
- Category
- Customer Service
- Posted
- 27 October 2026 (1 week ago)
- Closing date
- 11 November 2026
- Application Method
- Apply online
Success Guide
Hi there! If you are looking to start a career in banking with a company like FNB, this talent pool is a smart move. It is not a current vacancy, but it puts your CV in front of recruiters for future openings at branches near Phoenix, Bridge City, Verulam, and Midway Crossing.
To stand out, make sure your CV clearly shows your matric and any banking or finance qualifications you have. Highlight any customer service experience, even if it was a part-time job or volunteering. When you apply, mention in your cover letter that you live close to one of those branches. That shows you are serious about the location.
Prepare for a possible interview by thinking about how you would handle different customer situations. Practise explaining how to use a banking app in simple terms. FNB loves people who are friendly, ethical, and eager to learn. Good luck!
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV, Matric certificate, Diploma certificate and NQF 5 Banking Certificate or NQF 6 qualification. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
1 job seeker is in this Circle