Customer Service Talent Pool (Eshowe, Nongoma, Nkandla)
FNB · Eshowe, KwaZulu Natal
Overview
FNB is building a talent pool for future customer service roles at their branches in Eshowe, Nongoma, Nkandla, and Hluhluwe. If you live near these areas, have a Matric and a banking or related qualification, this is your chance to be considered for upcoming opportunities. You will help customers with their transactions, guide them to digital channels, and make sure they have a great banking experience.
About the role
FNB is looking for friendly and helpful people to join their talent pool for future customer service roles at branches in Eshowe, Nongoma, Nkandla, and Hluhluwe. This is not an active vacancy but a way to gather applications for similar roles that may open up.
As a customer service representative, you will be the face of the bank, helping customers with their everyday banking needs. You will guide them on how to use digital channels like the app and self-service options, and you will make sure they leave happy. You will also identify products that might suit them and help the team run smoothly.
Please note: You will need to apply on FNB's official careers site. Applications close on 18 November 2026.
Requirements
- National Senior Certificate (Matric)
- NQF 5 in Banking, NQF 6, or a related field
- Must reside near Nongoma, Eshowe, Nkandla, or Hluhluwe
Responsibilities
- Provide a positive customer experience by being helpful and sensitive to customer needs
- Educate customers on the correct channels, including eChannels and self-service
- Connect with customers in a way they understand and provide helpful solutions
- Identify and sell or cross-sell products that align with customer needs
- Maximise channel optimisation opportunities
- Support cost containment and reduction
- Optimise every customer interaction to migrate or convert customers to eChannels
- Comply with procedures and processes and understand associated risks
- Fulfil transactions above the benchmark and provide an exceptional experience
- Take accountability for your own performance and career development
- Complete training specific to the role as per eCareers
- Contribute to the team's effectiveness and success
- Adapt to changing business and customer needs
Job details
- Organisation
- FNB
- Location
- Eshowe, KwaZulu Natal
- Job type
- Full time
- Experience level
- Entry
- Education
- Higher certificate
- Category
- Customer Service
- Posted
- 28 October 2026 (1 week ago)
- Closing date
- 18 November 2026
- Application Method
- Apply online
Success Guide
Hi there! If you live in or near Eshowe, Nongoma, Nkandla, or Hluhluwe and you are looking for a foot in the door at FNB, this talent pool is a great chance. Make sure your CV clearly shows your Matric and any banking or NQF 5/6 qualification. Highlight any customer service or sales experience you have, even if it is from part-time or volunteer work. Since this is a talent pool, you might not hear back immediately, but your application will be kept for future roles. Apply on the FNB careers site before 18 November 2026. Good luck!
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