Customer Service Manager at Pick n Pay, Western Cape
Pick n Pay · Western Cape
Overview
Pick n Pay is looking for a Customer Service Manager to lead service excellence across stores in the Western Cape. You will champion the customer experience, keep store standards sharp, and coach teams to deliver friendly, efficient service every day. If you have 2 to 3 years of face to face customer service experience and a valid driver's licence, this is a solid next step in retail leadership.
About the role
As a Customer Service Manager at Pick n Pay, you will be the person who keeps the customer experience consistent and positive across the store. Your day to day will mix hands on customer interaction with behind the scenes coordination and team coaching.
What the role involves:
- Leading by example on the shop floor to deliver outstanding customer service daily
- Resolving customer queries and complaints with care and efficiency
- Gathering and analysing customer and colleague feedback to improve service delivery
- Making sure Store Operating Procedures are followed and audits are addressed
- Keeping cleanliness, safety and presentation standards high
- Facilitating customer service training and supporting team development goals
- Managing administrative tasks and supporting ad hoc projects and local social responsibility initiatives
You will need to be willing to transfer between stores in the region when required.
Requirements
- Matric (Grade 12)
- Valid driver's licence
- 2 to 3 years of frontline, face to face customer service experience
- Willingness to transfer between stores within the region as required
- Strong organisational and coordination skills
- High attention to detail and accuracy
- Excellent communication, collaboration and people management abilities
- A proactive, solutions driven mindset with a passion for customer satisfaction
- Adaptability in a fast paced retail environment and confidence handling multiple priorities
- Proficiency in MS Office (Excel, PowerPoint, Outlook)
Responsibilities
- Champion customer experience by leading by example and resolving queries and complaints efficiently
- Collate and analyse feedback from customers and colleagues to enhance service delivery
- Ensure flawless execution of Store Operating Procedures and facilitate regular audits
- Maintain exceptional standards of cleanliness, safety and presentation in store
- Facilitate clear and consistent communication within the team and with customers
- Coordinate and deliver customer service training aligned with SOPs
- Collaborate with management to achieve development goals
- Manage administrative tasks accurately and on time
- Support and lead ad hoc projects, including project plans and timelines
- Drive local social responsibility initiatives that benefit the community
Job details
- Organisation
- Pick n Pay
- Location
- Western Cape
- Job type
- Full time
- Experience level
- Junior (2+ years)
- Education
- Matric
- Category
- Customer Service
- Posted
- 27 October 2026 (1 week ago)
- Application Method
- Apply online
Success Guide
This role is a great fit if you have a few years of hands on customer service experience and want to step into a leadership position with a major retailer. When you apply, make sure your CV clearly shows your face to face customer experience and any moments where you coached or managed a team. Highlight your Matric certificate and driver's licence, and be ready to talk about how you have handled difficult customers or improved service in a previous role. Pick n Pay values people who believe in what they do, so let your passion for customer satisfaction come through in your application. Prepare examples of how you have solved problems quickly and worked with a team under pressure.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV, Matric certificate and Driver's license. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
1 job seeker is in this Circle