Customer Service Executive Voice Support at EXL in Cape Town
EXL · Cape Town, Western Cape
Overview
EXL is hiring a Customer Service Executive for voice support in Cape Town. You will answer provider questions about benefit plans and claims, do accurate data entry, verify eligibility, and communicate clearly with providers. This full time role suits someone with good computer skills, a 30 wpm typing speed, and strong attention to detail. EE preference applies.
About the role
Join EXL as a Customer Service Executive in Cape Town and support healthcare providers with their benefit plan and claims questions. You will be the friendly voice on the other end, helping providers get the information they need while keeping accurate records.
What you will do:
- Answer provider questions about benefit plans, claims, and related topics
- Communicate effectively to gather additional information from providers
- Perform accurate data entry and eligibility and benefit verification
- Create clear, compliant written communications
- Use effective listening and soft skills to keep conversations smooth
About the company: EXL is a global data analytics and digital operations company with over 54,000 employees. They work with leading corporations in insurance, healthcare, banking, and more. EXL never asks for fees or payments during recruitment.
Requirements
- Good computer navigation skills
- Typing speed of 30 words per minute with 95% accuracy
- Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to work and collaborate with internal customers
- Excellent written and oral communication skills
- Strong critical thinking skills and attention to detail
- Ability to navigate multiple systems and applications
- Experience using email and web enabled applications
- Preferred: knowledge of medical terminology
- Preferred: ability to make sound decisions under supervision
- Preferred: ability to analyze and resolve problems with minimal supervision
Responsibilities
- Answer provider questions related to benefit plans, claims, and related topics
- Communicate effectively to obtain additional information as needed by providers
- Perform accurate data entry
- Perform eligibility and benefit verification
- Create effective, grammatically correct, and compliant written communications
- Demonstrate effective listening and soft skills through clear verbal communication
Job details
- Organisation
- EXL
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Entry
- Category
- Customer Service
- Application Method
- Apply manually
Success Guide
This role is a great entry point into the customer service world with a global company. You do not need years of experience, but you do need to show that you are accurate and comfortable on a computer. In your CV, mention your typing speed and any customer facing experience you have, even if it was part time or volunteer work.
Before an interview, practice answering questions about how you handle an unhappy customer and how you stay organised when doing repetitive tasks. EXL values integrity and respect, so be ready to give examples of how you work with others. Also note that preference will be given to applicants from historically underrepresented groups in line with the Employment Equity Act.
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