Customer Service and Sales Consultant at FNB Vryheid
FNB · Vryheid, KwaZulu-Natal
Overview
FNB is building a talent pool for Customer Service and Sales Consultants to work at branches near Vryheid, Princess Mkabayi, Nquthu and Paulpietersburg. This is a full time opportunity for Matric holders with an NQF 5 or NQF 6 banking qualification who enjoy helping customers, solving problems and introducing digital banking channels. It is not an active vacancy right now, but applying puts you in line for similar roles that open up.
About the role
FNB is looking for friendly, service driven people to join its Points of Presence team as Customer Service and Sales Consultants. This advert is part of a talent pool, so it is not an active vacancy yet, but applications are being gathered for future opportunities at branches in Vryheid, Princess Mkabayi, Nquthu and Paulpietersburg.
In this role you will be the face of the bank for customers who walk into a branch or call in for help. You will listen to their needs, explain products in a way they understand and guide them towards the right solutions. You will also play a big part in helping customers move to digital and self service channels so that their banking becomes quicker and easier.
What you can expect to do:
- Welcome customers and provide a helpful, sensitive and positive experience every time.
- Identify customer needs and recommend or cross sell banking products that fit.
- Guide customers to eChannels and self service options and encourage them to use digital banking.
- Process transactions accurately and meet the set benchmarks.
- Follow all procedures and Treating Customers Fairly principles in every interaction.
- Support cost containment and help the team reach its goals.
Application note: This is a talent pool advert, not an active vacancy. You will not receive an immediate decline notice or status update after applying. Applications close on 13 November 2026, so submit yours before that date on the FNB official careers site.
Requirements
- National Senior Certificate (Matric) is required.
- An NQF 5 qualification in Banking or an NQF 6 qualification in a related field is required.
- Must reside near Vryheid, Princess Mkabayi, Nquthu or Paulpietersburg.
- Strong customer service focus and a helpful attitude.
- Ability to communicate clearly and explain products in a way customers understand.
- Ability to identify customer needs and recommend suitable banking products.
- Ethical conduct and commitment to Treating Customers Fairly principles.
- Ability to work with procedures, processes and risk guidelines.
- Willingness to keep learning and complete role specific training.
- Adaptability to changing business and customer needs.
Responsibilities
- Provide a positive customer experience by being helpful and sensitive to customer needs and expectations.
- Converse with customers in a way they fully understand and offer helpful solutions and products based on their needs.
- Direct customers to the correct channels, including eChannels and self service.
- Identify and sell or cross sell products that align with customer needs.
- Maximise channel optimisation opportunities identified through customer interactions.
- Migrate or convert customers to eChannels and encourage the use of digital and self service banking.
- Fulfil transactions above the benchmark set and deliver an exceptional customer experience.
- Comply with all procedures, processes and business guidelines and understand the risks linked to decisions.
- Adhere to Treating Customers Fairly principles and always act ethically.
- Take accountability for own performance, personal development and career growth.
- Complete training specific to the role and improve knowledge and competencies.
- Contribute to the overall effectiveness and success of the team.
Job details
- Organisation
- FNB
- Location
- Vryheid, KwaZulu-Natal
- Job type
- Full time
- Experience level
- Entry
- Education
- Certificate
- Category
- Customer Service
- Posted
- 6 November 2026 (1 day ago)
- Closing date
- 13 November 2026
- Application Method
- Apply online
Success Guide
This is a talent pool advert, so think of it as getting your name on FNB's radar rather than applying for a job that starts next week. Because the bank will keep your application for future branch roles around Vryheid, make sure your CV clearly shows that you live in or near one of the listed towns. That location detail matters a lot here.
When you apply, highlight any customer facing work you have done, even if it was part time or volunteer work, and mention your comfort with digital banking and apps. If you have an NQF 5 in Banking or an NQF 6 related qualification, make it easy to spot at the top of your CV. A short cover note explaining why you want to work in a branch and how you handle difficult customers can set you apart. Keep your documents ready before you start the online application, and submit well before 13 November 2026.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
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- We gather the documents this job needs: CV, Matric certificate, Diploma certificate and NQF 5 Banking qualification or NQF 6 related qualification. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
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