Customer Service Agent: Inbound and Outbound (Century City)
Capitec · Century City, Cape Town, Western Cape
Overview
Capitec is hiring energetic Customer Service Agents for their Century City contact centre. You will handle inbound and outbound calls, assist clients with account and card queries, and support Internet and Mobile Banking users. If you have 2 to 3 years of contact centre experience and a passion for service, this is a great opportunity to grow your banking career in Cape Town.
About the role
Capitec is looking for self-motivated individuals to join their team as Customer Service Agents in Century City, Cape Town. In this role, you will be the voice of the bank for clients calling in with questions about their accounts, cards, and digital banking services.
What you will do:
- Handle inbound and outbound calls to assist clients with account information and card transaction enquiries
- Provide administrative support and resolve complaints efficiently
- Support clients using Capitec's Internet Banking and Mobile Banking services
- Market Capitec Bank products over the phone
- Deliver excellent customer service to attract and retain clients
Please note: You will be required to work shifts, including weekends. A clear criminal and credit record is essential.
Requirements
- Minimum Grade 12 National Certificate or Vocational qualification
- 2 to 3 years of inbound or outbound contact centre experience
- Customer service and telemarketing experience
- Knowledge of call centre processes and procedures
- Customer care and service protocol knowledge
- Sales knowledge
- Basic operational and product knowledge
- Experience with inbound and outbound campaigns
- Strong communication skills
- Computer literacy (MS Word, MS Excel, MS Outlook)
- Problem solving skills
- Telephonic and call handling skills
- Attention to detail
- Selling skills
Responsibilities
- Assist clients with enquiries and complaints relating to account information and card transactions
- Provide support to clients using Internet Banking and Mobile Banking services
- Maximise service delivery across different areas
- Market Capitec Bank products telephonically
- Deliver excellent customer service to attract and retain clients
- Handle inbound and outbound campaigns as required
- Provide administrative service and support to clients
Job details
- Organisation
- Capitec
- Location
- Century City, Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Mid (2+ years)
- Education
- Matric
- Category
- Customer Service
- Posted
- 6 November 2026 (1 day ago)
- Application Method
- Apply online
Success Guide
If you are applying for this Capitec contact centre role, it helps to show that you genuinely enjoy helping people. In your CV, highlight any previous call centre or customer service experience, and mention how you have handled complaints or worked with targets.
Before you apply, complete the short assessment on Capitec's careers page as instructed. During the interview, be ready to answer scenario based questions about difficult clients and working shifts. Emphasise your computer skills and your ability to stay calm under pressure. Good luck!
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