Customer Service Advisor Role at Concentrix in Durban
Concentrix SA · Durban, KwaZulu Natal
Overview
Concentrix SA is looking for a Customer Service Advisor to join their Durban contact centre team. You will handle an international campaign as the first point of contact for customers, solving payment queries, order issues and missing transactions. This is a permanent full time role with a monthly basic salary of R6500, plus benefits like medical aid or insurance, a retirement fund and subsidised transport. If you have at least 6 months of contact centre experience and a Matric, this could be your next step.
About the role
As a Customer Service Advisor at Concentrix in Durban, you will be the first point of contact for customers on an exciting international campaign. Your main focus will be resolving customer concerns quickly and accurately, making sure queries are closed at the first point of contact within agreed service levels.
You will handle a range of queries including payment issues, incorrect orders and missing transactions. You will also keep clear records of customer interactions, promote client products and services, and check that appropriate changes were made to resolve concerns.
Important application notes: Only applicants who are legally authorised to work in South Africa will be considered, and appointments will be made in line with the company's EE Plan. You will need a clear criminal and credit record.
Requirements
- Minimum 6 months of customer service experience within a contact centre environment
- Matric (Grade 12) is essential
- Clear criminal and credit record
- English proficiency at B2 level, both written and spoken
- High willingness to help customers, self motivated and self assured
- Good multitasking skills and ability to work in a fast paced environment
- Excellent knowledge of effective customer service processes
- Understanding of the call centre industry
- Computer literacy with the ability to navigate multiple systems speedily
- Strong attention to detail
- Availability to work shifts in a 24/7 environment
Responsibilities
- Ensure timely and accurate resolution of customer concerns at the first point of contact within agreed service levels, targets and objectives
- Take accountability to close the customer query and ensure a resolution or feedback is provided
- Check that appropriate changes were made to resolve customer concerns
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments and actions taken
- Promote client products, services and solutions at all times
- Resolve customer queries related to payment queries, incorrect orders and missing transactions
Benefits
Monthly basic salary of R6500, choice between Medical Aid or Medical Insurance (Medical aid covers only the employee; Medical insurance covers employee and 2 dependents), Retirement Fund with 2.5% employer contribution and 2.5% employee contribution, subsidised transport between 7pm and 6am with employee contributing a maximum of R350, Fantastic Employee Assistance Programme (EAP)
Job details
- Organisation
- Concentrix SA
- Location
- Durban, KwaZulu Natal
- Job type
- Full time
- Experience level
- Entry
- Education
- Matric
- Salary
- R6500 per month / monthly
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
If you are looking to get your foot in the door with a global company, this Customer Service Advisor role at Concentrix in Durban is a solid opportunity. Make sure your CV clearly shows your contact centre experience, even if it is only 6 months, and highlight your Matric certificate. In your application, focus on your ability to solve problems calmly and your willingness to help customers. Since the role involves shift work, be ready to discuss your flexibility. A clear criminal and credit record is essential, so get those checks in order before applying. Good luck!
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