Customer Service Advisor for USA Healthcare at EXL Cape Town
EXL · Cape Town, Western Cape
Overview
EXL is hiring Customer Service Advisors in Cape Town to support USA healthcare clients. This full time role is perfect for young professionals who want to build a career in customer service within a global business services environment. You will assist American patients and healthcare providers, so excellent English communication and a caring attitude are key. Gain valuable international exposure and grow your skills with a leading company.
About the role
As a Customer Service Advisor at EXL, you will be the friendly voice that helps USA healthcare members and providers with their questions and concerns. You will handle inbound calls and emails, resolving issues related to medical aid, claims, and benefits. This is a great chance to start or grow your career in a supportive, fast paced contact centre environment.
What you will do:
- Answer incoming calls from USA healthcare members and providers in a professional and empathetic manner.
- Resolve queries about healthcare benefits, claims, and eligibility.
- Update customer accounts accurately and document all interactions.
- Meet quality and performance targets while maintaining a high level of customer satisfaction.
- Work as part of a team to achieve daily goals.
Important application note: Please ensure your CV is up to date and highlights any customer service experience.
Requirements
- Matric or equivalent qualification.
- Excellent command of English, both written and spoken.
- Strong customer service orientation and active listening skills.
- Ability to work shifts, including night shifts, as the role supports USA hours.
- Previous experience in a call centre or customer service role is advantageous.
- Computer literacy and ability to navigate multiple systems.
- Clear criminal record.
Responsibilities
- Handle inbound and outbound calls from USA healthcare members and providers.
- Respond to customer inquiries regarding healthcare benefits, claims, and services.
- Provide accurate information and resolve issues in a timely manner.
- Maintain detailed and accurate records of customer interactions.
- Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction.
- Collaborate with team members and supervisors to improve service delivery.
Job details
- Organisation
- EXL
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Entry
- Education
- Matric
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
Hello job seeker! If you are looking for an entry point into the world of international customer service, this role at EXL could be a great fit. They are a well known company in Cape Town and support healthcare clients in the USA. When you apply, make sure your CV shows any experience you have in helping customers, even if it was in a shop or a volunteer role. Highlight your English communication skills and your ability to stay calm under pressure. Be ready for a possible assessment or interview that tests your listening and problem solving abilities. This job might require night shifts because you will be supporting USA hours, so consider if that suits your lifestyle. Good luck!
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