Customer Engineer (Tech Officer) at BCX in Lephalale, Limpopo
BCX · Lephalale, Limpopo
Overview
BCX is hiring a Customer Engineer for a fixed term contract in Lephalale, Limpopo. You will provide hands on IT support, manage Office 365 and Mimecast, troubleshoot hardware and software, and assist end users on site. If you have 2 to 3 years IT support experience, A+ and N+ certifications, and your own reliable transport, this is a solid opportunity to grow your technical career with a major South African ICT company.
About the role
BCX is looking for a Tech Officer: Customer Engineer to join their team in Lephalale on a fixed term contract. In this role you will be the go to person for end user computing support, helping clients with everything from hardware and software issues to audio visual equipment setup and maintenance.
Your day to day work will involve:
- Providing 1st and 2nd level end user support both remotely and on site
- Managing Office 365, Mimecast and backup solutions administration
- Implementing preventative maintenance and monitoring client systems (CPU, disk space, memory, and devices)
- Handling incidents and service requests from start to finish, including root cause analysis
- Liaising with third party service providers to resolve incidents
- Keeping customers informed and following the escalation matrix
- Supporting VIP personnel and engaging with people at all levels of the business
You will need to be comfortable working shifts, being on standby, and travelling to client sites when needed.
Requirements
- NQF 4: Grade 12 (Matric)
- NQF 6: 3 year Degree, Diploma or National Diploma in Information Technology (preferred)
- 2 to 3 years experience in IT end user support
- Understanding of SLA call management on different service desks
- A+ and N+ certifications
- ITIL Service Management and Service Delivery modules certification
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E) beneficial
- Experience with HP, Dell, Lenovo, Mustek products advantageous
- Valid driver code and own reliable vehicle, both required
- Willing to travel, work shifts, be on standby and assist ad hoc
- Strong problem solving, customer orientation and communication skills
Responsibilities
- Provide technical assistance and maintenance for computer systems, audio visual equipment and related hardware
- Manage installations, discontinuance, relocations, diagnosis and emergency repairs to minimise equipment downtime
- Administer Office 365, Mimecast and backup solutions
- Utilise remote management tools to support end user devices and applications
- Deploy and maintain monitoring sets for clients, including node devices, CPU, disk space and memory
- Take ownership of incidents and service requests, ensuring resolution and continuous feedback
- Perform root cause analysis and troubleshooting across systems
- Liaise with third party resources to facilitate incident resolution
- Engage with all personnel, including VIPs, and follow the escalation matrix
- Provide 1st and 2nd level end user computing support, including application and device troubleshooting
Benefits
Pension Fund Contribution, Flexible working hours, Company laptop, Company Events, Parking space, Employee discount, Cellphone Allowance, Training, Paid Annual Leave, Travel allowance, Barrier free access, Incentives, Provident Fund Contribution
Job details
- Organisation
- BCX
- Location
- Lephalale, Limpopo
- Job type
- Contract
- Experience level
- Junior (2+ years)
- Education
- Diploma
- Category
- IT & Software Development
- Application Method
- Apply online
Success Guide
You will be joining BCX, one of South Africa's biggest ICT companies, so make sure your CV clearly shows your hands on IT support experience. Highlight any time you worked with Office 365, Mimecast, or backup tools, and don't forget to list your A+, N+ and ITIL certifications.
Because this role is in Lephalale, preference goes to candidates already based there. If you are local, mention it early in your application or cover letter. You will also need your own car and a valid driver's licence, so state that clearly.
In the interview, expect questions about how you handle difficult customers, how you prioritise incidents, and your troubleshooting process. Be ready to give real examples of when you solved a tough technical problem. Good luck!
How we help you prepare
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