Customer Consultant at Dis-Chem Pharmacies in Swakopmund, Namibia
Dis-Chem Pharmacies · Swakopmund, Namibia
Overview
Dis-Chem is looking for a Customer Consultant at their Swakopmund store in Namibia. You will be the friendly face helping customers with product questions, complaints and the benefits programme. If you have a matric with strong English, Afrikaans and Maths Literacy marks, plus about a year of admin or public relations experience, this retail role could be a great fit. It is a permanent full time position with market related pay and staff benefits.
About the role
As a Customer Consultant at Dis-Chem in Swakopmund, you will be the go to person for customers who need help with product information, benefits programme queries, compliments or complaints. You will work on the store floor and at the customer service desk, making sure every shopper leaves feeling heard and helped.
Your day to day will include accurate data capturing, checking card balances and statements, managing inventory control cards and promotional items, and processing transactions on the TRMS system. You will also coordinate in store events and promotions, keep the benefits programme signage visible, and make sure queries are escalated to senior or regional consultants when needed.
Please note: Only successful applicants will be contacted. If you have not heard from Dis-Chem within two weeks after the closing date, consider your application unsuccessful.
Requirements
- Grade 12 or Matric with at least 60% in English, Afrikaans and Maths Literacy
- At least 1 year of experience in administration or public relations
- Strong communication and customer interaction skills
- Computer literate in MS Office
- Willing and able to work retail hours
- Strong command of English and Afrikaans languages
- Exceptional communication and active listening skills
- Problem solving and sound analytical skills
- Patience, honesty and trustworthiness
- Good time management and ability to lead by example
- Valid driver's license and own reliable transport for travel to meetings and training
- South African citizen with clear credit and criminal records
Responsibilities
- Interact with customers and provide information on products and services
- Deal with and help resolve customer complaints and concerns
- Ensure accurate data capturing and completion of documentation
- Check card balances, card reports and statements for customers
- Manage daily and weekly inventory control cards, magazines, application forms and promotional items
- Process transactions accurately on the TRMS system and report on them
- Manage stock control and shrinkage
- Check point reversals on statements and manual point allocations on card reports
- Escalate compliments, complaints and product sourcing to senior or regional customer consultants daily
- Manage and report complaints and compliments through the customer service diary
- Respond to written or email queries on various platforms
- Coordinate and manage in store events and promotions
- Provide benefit programme training to all departments and ensure implementation
- Adhere to Dis-Chem policies, SOPs and health and safety rules
Benefits
Market related salary, medical aid, provident fund, staff account
Job details
- Organisation
- Dis-Chem Pharmacies
- Location
- Swakopmund, Namibia
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Matric
- Category
- Customer Service
- Application Method
- Apply manually
Success Guide
This is a great chance to get your foot in the door with one of Southern Africa's biggest health and wellness retailers. Dis-Chem values customer service highly, so when you apply, highlight any experience you have dealing with people face to face, handling complaints, or working in a busy retail environment. Make sure your CV clearly shows your matric subjects and marks, especially English, Afrikaans and Maths Literacy, because they screen on those. If you have a driver's license, mention it and confirm you have your own transport. In the interview, be ready to give examples of how you solved a customer problem or stayed patient under pressure. Dis-Chem is an equal opportunity employer and encourages people with disabilities to apply, so feel confident to put your best self forward.
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