Customer Care Representative for Property Rentals
Excellent Staffing · Durbanville, Cape Town, Western Cape
Overview
Excellent Staffing is hiring Customer Care Representatives for iGrow Wealth Investments Group, South Africa's number one investment company. You will handle rental enquiries, schedule property viewings and support clients in Midrand or Durbanville. This permanent full time role is perfect for confident communicators with at least two years of customer service experience who enjoy helping people and building relationships over the phone and chat.
About the role
Join iGrow Wealth Investments Group, South Africa's number one investment company, as a Customer Care Representative. You will be the first point of contact for prospective rental clients, handling inbound calls, responding to chat enquiries and helping clients find rental properties that suit their needs.
What you will do day to day:
- Answer inbound calls and enquiries from prospective rental clients
- Contact rental property enquiries received through the CRM
- Respond to SalesIQ chat enquiries and assist clients with their rental needs
- Qualify client requirements and schedule property viewings
- Send viewing confirmations, SMS and email communications and application forms
- Prepare daily viewing registers for Rental Agents
- Follow up with agents to confirm client attendance at viewings
- Contact clients who miss viewings to establish the reason and reschedule where appropriate
- Maintain accurate client records and notes on the CRM
- Provide outbound calling support when required
- Assist with ad hoc duties as needed
Application note: If you do not receive feedback within two weeks of submitting your application, please consider your application unsuccessful.
Requirements
- Matric (advantageous)
- Minimum 2 years of experience in a similar customer care role
- Excellent communication skills and telephone etiquette
- Ability to multi task and stay organized
- Familiar with CRM systems and practices
- Familiar with G Suite (Gmail, Calendar, Google Docs, Google Sheets)
- Comfortable with outbound call volume targets
- Experience in the property industry beneficial
- Able to work shifts, including evenings, in line with the call centre shift structure
- Valid drivers license and own vehicle
Responsibilities
- Handle inbound calls and enquiries from prospective rental clients
- Contact rental property enquiries received through the CRM
- Respond to SalesIQ chat enquiries and assist clients with their rental needs
- Qualify client requirements and schedule property viewings
- Send viewing confirmations, SMS and email communications and application forms
- Prepare daily viewing registers for Rental Agents
- Follow up with agents to confirm client attendance at viewings
- Contact clients who miss viewings to establish the reason and reschedule where appropriate
- Maintain accurate and detailed client records and notes on the CRM
- Provide outbound calling support when required
- Assist with ad hoc duties as needed
Job details
- Organisation
- Excellent Staffing
- Location
- Durbanville, Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Junior (2+ years)
- Education
- Matric
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
This role is all about people and organization. When you apply, highlight your previous customer service experience and show that you are comfortable with CRM systems and G Suite. Since the job involves shift work and outbound calls, mention that you are flexible and enjoy working towards targets. A valid drivers license and own vehicle are required, so make sure your CV clearly states that you have both. If you have any property rental experience, even informally, bring it up. In your interview, be ready to explain how you would handle an unhappy client or a missed viewing. The company values confidence and a genuine desire to help people, so let your personality shine through.
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