Customer Care Consultant for Funeral Insurance (English & Afrikaans) in Bellville
Datafin IT Recruitment · Bellville, Cape Town
Overview
A dynamic micro insurer in Bellville is looking for a Customer Care Consultant who speaks both English and Afrikaans. You will handle inbound and outbound calls, helping clients with funeral insurance policies. If you have 1 to 2 years of experience in customer care and funeral insurance, and you are a strong problem solver, this permanent role could be a great fit. You will work onsite in a friendly, professional environment.
About the role
Join a dynamic micro insurer as a Customer Care Consultant in Bellville, Cape Town. In this onsite role, you will be the friendly voice that clients hear when they call with questions about their funeral insurance policies. You will handle both inbound and outbound calls, assist with product information, verify client details, and support ad hoc outbound campaigns. You will also help with general administration, like auditing application forms and drafting emails to clients and third parties. The ideal candidate is a strong problem solver who can ensure every client feels heard and helped in a professional, helpful, and friendly manner.
Please note: This is an onsite position in Bellville, Cape Town. You must be fluent in both English and Afrikaans.
Requirements
- Grade 12 or Matric certificate or similar qualification is essential
- Minimum 1 to 2 years of proven experience in customer care and funeral insurance
- Experience with MS Office, especially Excel, Word, and Outlook
- Excellent written and verbal communication skills in both English and Afrikaans
- Additional languages will be advantageous
- Strong problem solving abilities
- Effective listening skills, patience, and empathy
- Good time management and attention to detail
- Self motivated and able to work independently and as part of a team
- Able to adhere to deadlines and work under pressure
- Take accountability for your actions and decisions
Responsibilities
- Handle inbound calls and assist clients with queries about their funeral insurance policies
- Provide clients with product information and verify their details
- Answer overflow inbound calls and transfer calls to the applicable department when needed
- Assist with advisor queries
- Make outbound calls to confirm funeral insurance policies and verify client information
- Participate in ad hoc outbound campaigns
- Audit application forms that have been successfully captured
- Draft emails to communicate with clients and third parties
- Keep records of all inbound and outbound calls and the outcome of each call
Job details
- Organisation
- Datafin IT Recruitment
- Location
- Bellville, Cape Town
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Matric
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
When applying for this Customer Care Consultant role, highlight your experience in both customer service and funeral insurance. Be sure to mention your fluency in English and Afrikaans, as this is essential. In your CV, show how you have handled client queries and solved problems in previous roles. If you have experience with MS Office, especially Excel, make that clear too. During the interview, be ready to demonstrate your communication skills and empathy. A positive, professional attitude and a strong work ethic will go a long way with this employer. Good luck!
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