Customer Care Agent (Hardware and Software) at Helderberg Personnel
Helderberg Personnel · Stellenbosch Techno Park, Stellenbosch, Western Cape
Overview
Join a world leader in specialised electronic equipment for sports as a Customer Care Agent in Stellenbosch Techno Park. You will be the first line of support, helping clients with technical troubleshooting and product queries. This full-time role offers shift work and a chance to grow your customer service and technical skills in a dynamic environment. If you have a driver's licence, matric, and a passion for helping people, this could be your next opportunity.
About the role
As a Customer Care Agent, you will be the first point of contact for clients using specialised electronic equipment in the sports industry. You will assist customers with diagnosing and troubleshooting technical issues, resolve fundamental product problems, and provide training on the company's products and software. You will also handle general queries, manage customer complaints, and report issues to the relevant teams. Part of your role will include product and software testing.
This is a shift-based position, so you must be comfortable working early, late, or grave shifts, including weekends. You will need your own reliable transport and a valid driver's licence. Knowledge of golf is a plus, but not essential.
Application notes: Apply via the PNet listing. Ensure your CV clearly shows your customer service experience and technical skills.
Requirements
- Matric (Grade 12)
- 1+ years' experience in a similar customer support role
- Driver's licence and own reliable transport
- Fluent in English (additional language is a plus)
- Additional certification in Client Services Management is advantageous
- Knowledge of Golf is a plus
- Strong technical skills
- Proficiency in Microsoft Office Suite
- Strong attention to detail
- Strong conflict and change management skills
- Excellent communication and interpersonal skills
- Ability to work shifts and weekends
Responsibilities
- Handle general customer queries
- Diagnose and troubleshoot customer problems
- Resolve fundamental product technical issues
- Assist and train customers on the company's products and software
- Handle customer complaints
- Report customer issues
- Conduct product and software testing
Job details
- Organisation
- Helderberg Personnel
- Location
- Stellenbosch Techno Park, Stellenbosch, Western Cape
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Matric
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
Hello young job seeker! This role is perfect for you if you enjoy solving problems and helping people. The company makes specialised electronic equipment for sports, so an interest in technology and golf will help you stand out. When applying, make sure your CV highlights any customer service experience, even if it was part-time or volunteer work. Also mention your driver's licence and own transport, as these are essential. In the interview, be ready to talk about how you handle difficult customers and solve technical issues. Show your friendly personality and willingness to learn. Good luck!
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