CRM Client Engagement Specialist at Capitec in Stellenbosch
Capitec · Stellenbosch, Western Cape
Overview
Capitec is hiring a CRM Client Engagement Specialist in Stellenbosch, Western Cape. You will help design and build client engagement campaigns and CRM solutions using Salesforce Marketing Cloud. This role suits someone with 1 to 2 years of CRM or business engineering experience who understands data, modelling and integration. You will work in an Agile environment and help improve how the bank connects with its clients throughout their journey. If you enjoy combining analytics, systems thinking and customer relationship management, this could be a great next step in your career.
About the role
As a Specialist Client Engagement at Capitec, you will be part of the Operations and Admin team based in Stellenbosch, Western Cape. Your main focus will be to support, track and improve basic client engagement programmes, campaigns and prompts across the client engagement life cycle.
You can expect to:
- Conceptualise, articulate, design and build basic CRM solution designs that support specific communication programmes, campaigns and prompt business requirements.
- Apply data and systems knowledge to support and improve client engagement initiatives.
- Work closely with data, modelling, selection, systems and integration points to maintain a client centric view.
- Operate within an Agile methodology, collaborating with different teams to deliver engagement solutions.
Application note: You will apply on Capitec's official careers site. Make sure you have your CV ready and check that your criminal and credit records are clear, as these are conditions of employment.
Requirements
- Minimum of 1 to 2 years technical CRM experience in a client relationship environment or business engineering.
- Understanding of data, modelling, selection, systems and integration points in respect of a client centric view.
- Experience operating in an Agile methodology environment.
- A relevant tertiary qualification in Information Technology or similar.
- Knowledge of Salesforce Marketing Cloud or a similar CRM system.
- Knowledge of Salesforce CRM or a similar CRM system.
- Process engineering knowledge.
- Analytics and modelling abilities.
- Understanding of system integration and APIs.
- Customer relationship management principles, tools and methods.
- Stakeholder engagement and management principles and practices.
- Analytical skills.
- Communications skills.
- Interpersonal and relationship management skills.
- Planning, organising and coordination skills.
- Problem solving skills.
- Clear criminal and credit record.
Responsibilities
- Support, track, develop and improve basic client engagement programmes, campaigns and prompts throughout the client engagement life cycle.
- Apply data and systems know how to support client engagement activities.
- Conceptualise, articulate, design and build basic CRM solution designs for specific communication programmes, campaigns and prompt business requirements.
- Work with data, modelling, selection, systems and integration points to maintain a client centric view.
- Operate within an Agile methodology environment and collaborate with relevant teams.
- Engage with stakeholders and manage relationships to support client engagement goals.
Job details
- Organisation
- Capitec
- Location
- Stellenbosch, Western Cape
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Bachelor
- Category
- Banking & Insurance
- Posted
- 8 October 2026 (4 weeks ago)
- Application Method
- Apply online
Success Guide
This is a great opportunity if you are early in your CRM career and want to work for one of South Africa's biggest banks. Capitec is known for its innovative approach, so showing that you understand how data and systems connect to real client engagement will make you stand out. When you apply, tailor your CV to highlight any hands-on CRM work you have done, especially with Salesforce. If you have experience in Agile teams, mention it. The role is based in Stellenbosch, so be prepared to work on site. Also remember that a clear credit and criminal record is required, so double check that before you apply. Good luck!
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