Credit Risk Early Collections Manager at Nedbank, Sandton
Nedbank · Sandton, Johannesburg, Gauteng
Overview
Nedbank is looking for a Credit Risk Early Collections Manager to manage a dedicated portfolio in their Sandton office. You will work closely with clients and bankers to reduce impairment charges and rehabilitate accounts across a range of banking products. This is a great opportunity for someone with strong credit collections experience to step into a role that combines client service, risk management and portfolio strategy.
About the role
As the Manager for Credit Risk Early Collections at Nedbank, you will manage a portfolio of default accounts and work directly with clients and bankers to find workable repayment arrangements. This role is part of the Personal and Private Banking cluster, specifically within the Risk Collection area.
Your day to day will involve assessing credit risk across various products like current accounts, savings accounts, home loans, personal loans, term loans and asset based finance. You will need to act quickly on default accounts, either by securing repayment arrangements or handing them over to Legal collections.
You will also prepare portfolio review presentations, provide specialised credit risk advice to sales teams, and ensure that all processes stay compliant with bank policies and industry regulations. Building strong relationships with bankers and sharing your knowledge on credit processes will be key to your success.
This role does not have direct reports, so you will manage your own efficiency while contributing to team strategies and suggesting innovative ideas to improve business processes and customer experience.
Please note: The reference for this position is REQ 147858. You can contact the Nedbank Recruiting Team at +27 860 555 566 if you have questions.
Requirements
- Minimum 5 years experience in a Credit role within a Banking environment
- Minimum 5 years experience collecting Arrears or Excess accounts
- Successfully completed NQF Level 6 or Higher in a Finance or Credit related field
- Strong knowledge of business administration and management
- Understanding of change management, client service management and communication strategies
- Knowledge of financial accounting principles, governance, risk and controls
- Familiarity with organisational systems, project management principles and strategic planning
- Ability to use management information and reporting principles, tools and mechanisms
Responsibilities
- Manage default accounts timeously by obtaining acceptable repayment arrangements or handing over the portfolio to Legal collections
- Have daily contact with clients and bankers to remediate the portfolio across all client accounts
- Conduct credit and credit risk assessments and collect arrears or excesses on products like current accounts, savings accounts, home loans, commercial and industrial property, personal loans, term loans and asset based finance
- Ensure clean audits in your area by adhering to bank policies, processes, procedures and industry regulations
- Manage and prepare portfolio review presentations based on Management Information Systems (MIS)
- Provide advice on specialised credit risk matters to sales teams
- Propose innovative ideas to enhance business processes and improve customer experience
- Provide daily, weekly and monthly feedback on portfolio performance
- Resolve client queries within turnaround times to meet expectations
- Build and maintain relationships with bankers by providing upskilling advice on credit processes, policies and documentation
- Share knowledge with all stakeholders and encourage staff participation in corporate responsibility initiatives
- Adapt to changes in legislation by enforcing compliance with new requirements
- Address issues raised in culture surveys by developing and implementing action plans
Job details
- Organisation
- Nedbank
- Location
- Sandton, Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Mid (5+ years)
- Education
- Diploma
- Category
- Banking & Insurance
- Posted
- 15 October 2026 (3 weeks ago)
- Application Method
- Apply online
Success Guide
Landing a Credit Risk role at a major bank like Nedbank is a great career move. To stand out, make sure your CV clearly shows your experience in collections and credit risk, especially any work with arrears or excess accounts. Highlight your understanding of different banking products like home loans, personal loans and asset finance. If you have completed any finance or credit related qualifications, definitely mention them, as NQF Level 6 is required.
In an interview, expect questions about how you handle difficult clients, your approach to negotiating repayment arrangements, and how you stay compliant with banking regulations. They may also ask about a time you improved a process or solved a complex collections issue. Be ready to give specific examples from your past roles.
This role is based in Sandton, so consider your commute if you do not live nearby. Good luck!
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