Credit Controller - Courier Freight (Kempton Park)

As a Credit Controller in the courier freight industry, you will be responsible for the full credit control function on an allocated customer account segment. You will apply efficient debt collection principles to minimise debtor delinquencies and meet individual and departmental targets. The role is based in Kempton Park and reports to the Debtors department.

Key duties include:

• Perform full function credit control on allocated accounts, ensuring compliance with processes and procedures.
• Maintain accurate collection comments, payment information, credit notes and account details.
• Record daily credit control activities including calls, emails and customer payment commitments.
• Investigate and process valid customer disputes, insurance claims, credits and refunds.
• Reconcile customer accounts by allocating receipts and credit notes to outstanding invoices.
• Analyse daily Debtors banking reports and provide payment breakdowns.
• Monitor customer credit limits and group spend daily.
• Conduct customer meetings to resolve disputes and assist with reconciliations.
• Take remedial action on overdue accounts, including suspensions and dunning letters.
• Prepare and distribute Debtors reports.
• Perform month end AR administration including rebates, credits, payments and interest charges.
• Reconcile revenue entries across systems like Winfreight, Freight Easy and IVS.
• Upload AR batches into Accpac and ensure prompt posting.

Please note: Do not contact the recruiters directly. A questionnaire will be sent via email if your CV is shortlisted. Ensure your CV includes your email address. If you have not received feedback within 2 weeks, consider your application unsuccessful.

• National Senior Certificate (NQF Level 4). A finance qualification will be advantageous.
• Minimum 3 years experience in Credit Control or Accounts Receivable administration.
• Minimum 3 years experience working with accounting systems, specifically Accpac.
• Minimum 1 year industry related Accounts Payable or Accounts Receivable experience within Cargo, Freight or Transport.
• Minimum 3 years industry related systems experience in Winfreight, Freight Easy and or IVS will be advantageous.
• Industry related experience in billing and quality control will be advantageous.
• Proficiency in Accpac, including receipting, invoicing and statement processing.
• Advanced MS Excel and MS Word proficiency, preferably certified.
• Minimum typing speed of 40 words per minute.
• Own vehicle and valid drivers licence.
• Must successfully meet ITC and criminal record clearance requirements.
• Available to work overtime during annual audit, year end and month end periods.
• Excellent communication and interpersonal skills.
• Strong time management skills and ability to prioritise and meet deadlines.
• High attention to detail with strong analytical and investigative abilities.
• Positive and professional attitude.
• Ability to manage, mentor and guide staff.
• Self motivated with the ability to learn independently.

• Perform full function credit control on an allocated customer account segment.
• Work towards departmental Debtors targets including maintaining current accounts above 75%, 30 day accounts below 22% and accounts over 60 days below 3%.
• Maintain accurate and up to date collection comments, payment information, credit notes and account specific details.
• Record daily credit control activities including calls, emails, pending queries and customer payment commitments.
• Investigate and process valid customer disputes, including insurance claims, credits, debits and refunds.
• Liaise with third parties, Heads of Department and Key Account Managers to resolve account disputes.
• Reconcile customer accounts by obtaining remittances and accurately allocating receipts and credit notes to outstanding invoices.
• Investigate and resolve unallocated or unclaimed receipts and aged credit balances.
• Analyse daily Debtors banking reports and provide payment breakdowns.
• Process General Ledger entries and assist with balancing requirements.
• Process ad hoc or sundry invoices where automated invoicing is not possible.
• Conduct special checks on high value shipments exceeding R30 000.
• Monitor customer credit limits and group spend daily.
• Submit credit limit increase requests for management review.
• Conduct customer meetings virtually or at customer premises.
• Take remedial action on overdue and credit risk accounts, including account suspensions, dunning letters and preparation of legal handover documentation.
• Prepare and distribute Debtors related reports using transactional data and analysis.
• Perform month end customer AR administration including rebates, credits, payments, rewards, interest charges, postage credits, donations, insurance charges and enterprise development credits.
• Prepare monthly Excel reports using appropriate formulas and process transactions in accordance with requirements, SLAs and agreements.
• Reconcile revenue entries across relevant systems and reports including Winfreight, Freight Easy and IVS.
• Scrutinise captured AWB information, charges and applicable rate structures to identify and correct billing inaccuracies and omissions.
• Upload AR batches into Accpac and ensure prompt posting before close off and statement generation.
• Reconcile and balance revenue streams against Accpac batch totals.
• Balance revenue segments by reconciling trial balances and AR reports to ensure the AR sub ledger balances with the General Ledger control accounts.
• Prepare, generate and distribute customer invoices and statements.