Cosmetic Manager at Dis-Chem Willowbridge, Cape Town
Dis-Chem Pharmacies · Willowbridge, Cape Town, Western Cape
Overview
Dis-Chem is looking for a Cosmetic Manager to run the beauty and cosmetics department at their Willowbridge store in Cape Town. You will lead a team of about seven cosmetic consultants, drive sales, manage stock and keep the department looking great. If you have three or more years of beauty retail experience and love helping customers look and feel their best, this permanent full time role could be a great fit. You will need to be comfortable working retail hours and have your own transport.
About the role
As the Cosmetic Manager at Dis-Chem Willowbridge, you will be the driving force behind the store's beauty and cosmetics department. Your main goal is to make sure customers get excellent service while the department hits its sales targets.
What you will be doing- Leading and supporting a team of cosmetic consultants, making sure they are on the floor and ready to help customers.
- Allocating staff to the right product areas and making sure everyone gets the training they need.
- Managing stock levels by planning and ordering stock together with Dis-Chem's warehouse and suppliers.
- Keeping the department clean, well merchandised and looking its best at all times.
- Handling customer compliments and complaints, and escalating serious issues to the Store Manager or Regional Cosmetic Manager.
- Making sure monthly promotions are rolled out properly to drive sales.
- Staying up to date with product knowledge and brand information so you and your team can give expert advice.
Please note: Only successful applicants will be contacted. If you have not heard from Dis-Chem within two weeks of the closing date, please consider your application unsuccessful. Dis-Chem is an equal opportunity employer and encourages applications from people with disabilities.
Requirements
- Grade 12 or Matric certificate
- At least 3 years of cosmetics or beauty experience in a retail environment
- Previous supervision or management experience of a team of around 7 people
- Computer literate, especially MS Office
- Willing and able to work retail hours
- Fluency in English (written and spoken)
- Strong customer service skills and a team player attitude
- Ability to understand stock reports and sales targets
- Valid driver's license and own reliable transport
- South African citizen with clear credit and criminal records
Advantageous: SAP experience, Qlikview experience, and bilingual skills.
Responsibilities
- Direct and support cosmetic sales staff under the guidance of the Store Manager, following Dis-Chem policies and procedures.
- Ensure cosmetic consultants are allocated to the right product areas and relevant brands.
- Make sure staff receive relevant training and manage feedback from the team.
- Ensure the floor is adequately staffed at all times.
- Manage stock control through effective planning and ordering in collaboration with the warehouse and suppliers.
- Handle customer compliments and complaints, escalating unresolved issues to the Store Manager or Regional Cosmetic Manager.
- Maintain merchandising and displays, and keep the department clean and tidy.
- Implement monthly promotions to help the department meet its targets.
- Keep up to date with in-depth knowledge of products, brands and the industry.
Benefits
Market related salary, medical aid, provident fund, staff account
Job details
- Organisation
- Dis-Chem Pharmacies
- Location
- Willowbridge, Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Mid (3+ years)
- Education
- Matric
- Category
- Retail & Wholesale
- Application Method
- Apply online
Success Guide
This role is a great step up if you have been a senior beauty advisor or supervisor and are ready to manage your own department. When you apply, highlight your experience leading a team and give specific examples of how you improved sales or customer service in a beauty retail setting. Dis-Chem looks for people who are hands on, great with customers and reliable with stock and admin. Make sure your CV shows your Matric certificate, your driver's license and your retail experience clearly. In an interview, be ready to talk about how you would motivate a team and handle a difficult customer. Also show that you understand retail hours, because this role is hands on and on the floor. Good luck!
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