Contact Centre Consultant for Business Insurance at Telesure
Telesure Investment Holdings · Dainfern, Gauteng
Overview
Join Telesure as a Contact Centre Consultant for Business Insurance in Dainfern, Gauteng. You will help customers with policy changes, claims and upselling, making a real difference in their day. If you have at least 2 years of customer service experience and a Matric, this permanent role offers a great chance to grow in the financial services industry.
About the role
As a Contact Centre Consultant for Business Insurance, you will be the first point of contact for customers, helping them with policy queries, administrative changes and claims. You will work in a dynamic call centre environment, handling both inbound and outbound calls, and providing first call resolution.
Your day to day will include:
- Managing customer requests and providing solutions
- Gathering information to understand customer needs
- Identifying opportunities to upsell products and services
- Responding to routine requests via phone and email
- Updating policy information such as address changes, banking details and policy holder details
- Adhering to operational compliance and quality standards
Application Notes: No specific application instructions are provided. Please apply through the PNet portal.
Requirements
- Matric or Grade 12 or SAQA Accredited Equivalent (essential)
- 2 or more years of customer service experience (essential)
- 1 year call centre experience in financial services industry (advantageous)
- Regulatory exam 5 (advantageous)
- Class of Business (advantageous)
- Customer Service certificate or related qualification (advantageous)
- Strong communication and interpersonal skills
- Ability to work under pressure and follow procedures
Responsibilities
- Handle customer queries and provide first call resolution
- Ask probing questions to gather relevant information
- Upsell products and services based on customer needs
- Respond to routine requests via phone and email
- Update policy information and process administrative changes
- Adhere to compliance and regulatory requirements
- Participate in training and development activities
- Work according to assigned schedule
Job details
- Organisation
- Telesure Investment Holdings
- Location
- Dainfern, Gauteng
- Job type
- Full time
- Experience level
- Junior (2+ years)
- Education
- Matric
- Category
- Customer Service
- Application Method
- Apply manually
Success Guide
When applying for this contact centre role at Telesure, highlight your customer service experience and any call centre work you have done. The job is based in Dainfern, so make sure you can reliably travel there. A Matric certificate is essential, so have your documents ready. In your CV, show that you are comfortable speaking to customers, solving problems and working towards targets. If you have experience in insurance or financial services, even better. This is a great entry point into a large financial services company, so be enthusiastic and show you are eager to learn. Good luck!
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