Client Success Partner | US Recruitment Agency | Fully Remote
Somewhere · Remote, South Africa · Remote
Overview
Join a global recruitment firm as a Client Success Partner and help US clients scale their teams remotely. You will manage client relationships, keep hiring searches moving, and grow accounts. This is a full time independent contractor role working US business hours from anywhere in South Africa, with a monthly USD salary plus bonuses for retention and expansion.
About the role
Our client is a high growth global recruitment and remote talent placement firm that helps US and international businesses scale their teams. They are hiring a Client Success Partner to manage account health, keep active recruitment searches moving, and grow relationships with existing clients.
What you will do:
- Track candidate review and interview stages to ensure clients respond within agreed timelines.
- Step in when clients go quiet by scheduling quick alignment calls to identify blockers and reset expectations.
- Work closely with recruiters to fix profile mismatches or salary disconnects early.
- Run structured 30, 60 and 90 day check ins after contractors start to check performance and satisfaction.
- Spot early signs of mismatch and work with clients on solutions before problems grow.
- Hold quarterly talent planning reviews to forecast upcoming hiring needs.
- Suggest additional roles to clients and secure new service orders for extra hires.
- Promote the client referral program and manage replacements and credits in HubSpot.
About the role: This is an active account leadership position, not a ticket answering desk. You will be the commercial advocate for clients, helping business owners plan their remote workforce and turn single placements into long term partnerships.
Requirements
- 3 or more years of experience in client success management, recruitment account management, customer success, or agency client relations.
- Demonstrated experience managing relationships with North American executive clients and founders.
- Strong understanding of recruitment agency workflows, interview stages, and placement lifecycles.
- Working fluency with HubSpot CRM, including account properties, deal stages, and logging client communications.
- Experience handling difficult client conversations, defusing escalations, and negotiating terms diplomatically.
- Exceptional verbal and written English communication skills.
- Full availability to work during US business hours with EST or CST overlap.
- Comfort with tools like Google Workspace, Slack, Zoom, Fathom or similar meeting recording tools, Loom, WhatsApp, and VoIP platforms.
- High emotional intelligence, empathy, and a consultative approach to relationship building.
- Proactive problem solver who addresses issues before the client raises them.
- Strong organizational rigor and ability to track touchpoints across 100 or more accounts.
Responsibilities
- Monitor candidate review and interview stages across active client pipelines to ensure clients review profiles within agreed service levels.
- Intervene proactively when a client becomes unresponsive by scheduling brief alignment calls to identify blockers and realign expectations.
- Partner with recruitment and client success managers to resolve profile calibration mismatches or salary band disconnects early in searches.
- Maintain client enthusiasm and momentum throughout the 4 to 6 week sourcing and interviewing process.
- Conduct structured 30, 60, and 90 day check ins after contractor start dates to evaluate performance, integration, and satisfaction.
- Identify early indicators of contractor mismatch or client dissatisfaction and collaborate with the client on mitigation strategies.
- Gather qualitative feedback from hiring managers and share it with recruitment leadership to improve vetting.
- Track and improve client NPS and CSAT across your assigned portfolio of accounts.
- Conduct quarterly talent planning reviews with active clients to forecast upcoming departmental hiring needs.
- Proactively present additional role opportunities and secure new service orders for secondary and tertiary hires.
- Champion the client referral program by generating introductions to peer founders and partner companies.
- Manage replacement searches and guarantee credit balances seamlessly in HubSpot.
- Serve as the escalation point for client billing, scope, or contractor performance inquiries.
- Document account health metrics, feedback themes, and expansion opportunities.
Benefits
Account retention and expansion bonuses, fully remote work
Job details
- Organisation
- Somewhere
- Location
- Remote, South Africa (Remote)
- Job type
- Contract
- Work arrangement
- Remote
- Experience level
- Mid (3+ years)
- Salary
- R18.5k to R22.2k per month (USD 1000 to 1200) / monthly
- Category
- Human Resources
- Application Method
- Apply online
Success Guide
This role is perfect if you enjoy building relationships and have a background in recruitment or client success. Since you will be working with US clients, make sure your CV highlights any experience with North American clients and your comfort with US business hours. Familiarity with HubSpot is a big plus, so mention it if you have used it. In interviews, be ready to talk about how you have handled difficult client conversations and kept accounts growing. Show that you are proactive and organised, because you will be managing many accounts at once. This is a remote contractor role, so demonstrate that you can work independently and manage your time well. Good luck!
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
14 job seekers are in this Circle