Client Engagement Manager at Capitec in Stellenbosch
Capitec · Stellenbosch, Western Cape
Overview
Capitec is looking for a Client Engagement Manager to join their team in Stellenbosch, Western Cape. This marketing focused role is perfect for someone with strong CRM, data analysis and campaign management experience who wants to shape how a major South African bank connects with its clients. You will lead a team, drive client engagement strategies and work in a complex, client obsessed environment.
About the role
As the Client Engagement Manager at Capitec, you will play a key role in delivering business and client value by driving the Client Engagement strategy across the full client life cycle. This is a hands on marketing leadership position based in Stellenbosch, Western Cape.
Your day to day work will involve planning, developing and implementing client engagement campaigns, programmes and prompts. You will use data analysis, client profiling and segmentation to make sure the right message reaches the right client at the right time. You will also contribute subject matter insights towards improving broader client engagement strategies and manage a team to deliver on these goals.
This role sits at the intersection of marketing, CRM technology, digital channels and people management, so you will need to be comfortable working with cross functional teams and stakeholders across the business.
Important application note: Applications must be submitted through Capitec's official careers site. You will be redirected to the bank's own application system.
Requirements
- Bachelor's Degree in Marketing or Business Management (minimum qualification)
- A relevant post graduate qualification in Marketing or Business Management is preferred
- Minimum of 5 years marketing experience in a large, complex and client focused organisation (ideal)
- Proven experience in delivering and executing CRM strategies, systems and data
- Previous experience in managing a team
- Knowledge of principles of brand marketing
- Knowledge of data analysis, client profiling and segmentation
- Knowledge of CRM systems and technology
- Knowledge of digital marketing and e commerce
- Knowledge of strategic marketing management and campaign management
- Knowledge of general business and commerce principles
- Knowledge of people management principles and practices
- Knowledge of internal and external communication methods and practices
- Knowledge of stakeholder management principles and practices
- Problem solving skills
- Decision making skills
- Strong communication skills
- Management skills
- Computer literacy in MS Word, MS Excel and MS Outlook
- Clear criminal and credit record
Responsibilities
- Execute the Client Engagement strategy for Capitec
- Manage the development and implementation of client engagement campaigns, programmes and prompts across the client engagement life cycle
- Contribute subject matter insights towards the improvement of client engagement strategies
- Use data analysis, client profiling and segmentation to inform engagement activities
- Work with CRM systems and technology to support engagement delivery
- Apply digital marketing and e commerce principles to client engagement efforts
- Manage and support a team to deliver on engagement goals
- Engage with internal and external stakeholders to align engagement work with business objectives
- Apply strategic marketing management and campaign management practices
Job details
- Organisation
- Capitec
- Location
- Stellenbosch, Western Cape
- Job type
- Full time
- Experience level
- Mid (5+ years)
- Education
- Bachelor
- Category
- Marketing & Communications
- Posted
- 8 October 2026 (4 weeks ago)
- Application Method
- Apply online
Success Guide
This is a great opportunity if you have a few years of marketing experience behind you and you are ready to step into a leadership role at one of South Africa's biggest banks.
When you apply, make sure your CV clearly shows your hands on experience with CRM systems and client data. Capitec cares a lot about how you use data to understand clients, so include specific examples of campaigns or engagement projects you have worked on and what results they delivered.
Also highlight any time you have managed or mentored a team, even if it was small. For the interview, be ready to talk through how you would approach a client engagement campaign from start to finish, because they will want to see your strategic thinking in action.
Remember that a clear criminal and credit record is required, so keep that in mind as you prepare your application through the official Capitec careers portal.
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