Client Engagement Manager at Capitec in Sandton
Capitec · Sandton, Gauteng
Overview
Capitec is looking for a Client Engagement Manager in Sandton to lead CRM campaigns, client programmes and engagement strategies across the client life cycle. If you have marketing experience, a love for data driven work and want to grow your career at one of South Africa's biggest banks, this role could be a great fit. You will manage a team, work with stakeholders and help shape how Capitec connects with its clients.
About the role
As Client Engagement Manager at Capitec, you will play a key role in delivering business and client value by driving the company's client engagement strategy. You will manage the development and implementation of engagement campaigns, programmes and prompts across the full client engagement life cycle.
You can expect to:
- Execute the Client Engagement strategy across various client touchpoints
- Manage the development and rollout of client engagement campaigns and programmes
- Use data analysis, client profiling and segmentation to improve campaign targeting
- Work with CRM systems and digital marketing tools to deliver engagement prompts
- Contribute subject matter insights to improve client engagement strategies
- Manage and support a team, guiding their work and development
- Collaborate with internal and external stakeholders to align engagement efforts
Important application note: You will need to apply through Capitec's official careers portal. Make sure your application is submitted before the closing date and that all your details are up to date.
Requirements
- Minimum Bachelor's Degree in Marketing or Business Management
- Proven experience in delivering and executing CRM strategies, systems and data
- 5 or more years of marketing experience in a large, complex and client focused organisation is ideal
- Previous experience managing a team
- Knowledge of brand marketing principles
- Data analysis, client profiling and segmentation skills
- Experience with CRM systems and technology
- Digital marketing and e-commerce knowledge
- Strategic marketing management and campaign management abilities
- General business and commerce know how
- People management principles and practices
- Internal and external communication methods
- Stakeholder management principles and practices
- Problem solving and decision making skills
- Strong communications and management skills
- Computer literacy in MS Word, MS Excel and MS Outlook
- A clear criminal and credit record
Responsibilities
- Executing the Client Engagement strategy for Capitec
- Managing the development and implementation of client engagement campaigns, programmes and prompts across the client engagement life cycle
- Contributing subject matter insights towards the improvement of client engagement strategies
- Delivering business and client value through enhanced client engagement
- Using data analysis and client profiling to support engagement campaigns
- Working with CRM systems and digital marketing tools to execute campaigns
- Managing a team and overseeing people management practices
- Communicating with internal and external stakeholders to align engagement activities
Job details
- Organisation
- Capitec
- Location
- Sandton, Gauteng
- Job type
- Full time
- Experience level
- Mid (5+ years)
- Education
- Bachelor
- Category
- Marketing & Communications
- Posted
- 8 October 2026 (4 weeks ago)
- Application Method
- Apply online
Success Guide
This is a mid level management role at Capitec, one of South Africa's biggest banks, based in Sandton. If you are applying, your CV should really highlight your hands on experience with CRM systems and how you have used client data to improve engagement. Capitec is known for its client focused approach, so think about how you can show that you understand what makes clients tick.
In an interview, you may be asked to talk through a campaign you managed from start to finish, how you measured its success and how you worked with different teams. Have some examples ready of how you have led a team and handled stakeholders. It is also worth reading up on Capitec's products and recent campaigns so you can speak about them naturally.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV, Degree certificate and Academic transcript. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
Nobody has said anything yet. Be the first.