Client Advisor at Nedbank, Mamelodi Mall Pretoria
Nedbank · Mamelodi Mall, Pretoria, Gauteng
Overview
Nedbank is hiring a Client Advisor at Mamelodi Mall in Pretoria. You will help clients with their banking needs, show them how to use digital self service channels, and cross sell products to grow the bank's market share. This is a great role if you have 1 to 2 years of retail or banking client service and sales experience, and you enjoy working with people face to face.
About the role
As a Client Advisor at Nedbank's Mamelodi Mall branch, you will be the friendly face that helps clients understand and use the bank's self service digital solutions while solving their sales and service needs.
What you will do:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience.
- Educate clients on how to subscribe and service their accounts.
- Help clients achieve their goals and grow financially.
- Own client requests from start to finish and route for alternative intervention if needed.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients and leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress.
- Educate clients on secure, cost effective and convenient self service channels.
- Collaborate with internal stakeholders to provide complete financial solutions.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy and procedure.
- Meet service excellence, teamwork and personal development goals while adhering to security, operational and compliance procedures.
- Increase market share by enrolling clients on digital platforms and doing salary and debit order switching.
- Identify and resolve work obstacles by participating in team meetings and reviewing performance against targets.
- Mitigate risks and meet legislative requirements such as FICA and FAIS by being accredited and updating client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and industry changes by reading relevant newsletters and training material.
Application note: Use the button below to apply on Nedbank's official careers site. The advert closes on 10 November 2026.
Requirements
- Essential qualification: NQF Level Diploma.
- Preferred qualification: FAIS Approved Qualification.
- Minimum experience: 1 to 2 years in retail or banking client service, sales, or relationship roles.
- FAIS affected: Yes, you must be accredited and comply with FAIS requirements.
- Technical and professional knowledge: product sales skills, sales strategies, product knowledge, customer service principles, Nedbank policies and procedures, customer relationship management.
- Behavioural competencies: building customer loyalty, building trusting relationships, sales persuasion, technology savvy, planning and organising, adaptability, applied learning.
Responsibilities
- Educate clients on the functionality of self service digital solutions and how to use cost effective, time saving self service channels.
- Solve client sales and service needs to meet business goals and grow market share.
- Respond to client needs by offering the right service and solution, and build trust through expertise and care.
- Facilitate the sales process by informing clients of product features and benefits, documenting needs analysis and providing matching solutions.
- Cross sell and entrench clients, increasing the market share of primary clients through Core+ discussions and salary and debit order switching.
- Obtain referrals from existing clients and leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress on applications, queries and requests.
- Collaborate with internal stakeholders to provide complete financial solutions.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy and procedure.
- Meet service excellence, teamwork and personal development goals while adhering to security, operational and compliance procedures.
- Mitigate risks and meet legislative requirements such as FICA and FAIS by being accredited and maintaining client information.
- Report suspicious transactions to the relevant department and keep up to date with legislation and industry changes.
Job details
- Organisation
- Nedbank
- Location
- Mamelodi Mall, Pretoria, Gauteng
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Diploma
- Category
- Sales & Business Dev
- Posted
- 3 November 2026 (4 days ago)
- Closing date
- 10 November 2026
- Application Method
- Apply online
Success Guide
Hi there. If you are applying for this Client Advisor role at Nedbank in Mamelodi Mall, make sure your CV shows real examples of working with customers and selling products. Since the role needs 1 to 2 years of retail or banking client service and sales experience, list any cashier, teller, sales consultant or customer support jobs you have had, even part time ones.
In your cover letter, mention that you are comfortable helping people use digital banking apps and self service channels. That is a big part of this job. If you have a diploma or a FAIS related qualification, attach it.
For the interview, be ready to talk about how you build trust with clients and handle a difficult customer. Also prepare a simple example of how you crossed sold a product or service before. Good luck!
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