Client Advisor at Nedbank in Soweto
Nedbank · Protea Gardens, Soweto, Gauteng
Overview
Nedbank is looking for a Client Advisor in Soweto to help clients with their banking needs. You will educate clients on digital banking solutions, do cross selling, and build lasting relationships. This is a great opportunity for someone with 1 to 2 years of retail or banking experience who enjoys working with people and wants to grow in the financial sector.
About the role
As a Client Advisor at Nedbank in Soweto, you will be the first point of contact for clients and help them with their banking needs. Your work involves more than just answering questions. You will take ownership of each client request from start to finish, make sure clients feel heard, and help them find the right products and solutions.
You will also spend time educating clients on Nedbank's self-service digital channels so they can bank conveniently and affordably. Building trust with clients is at the heart of this role. You will cross sell relevant products, follow up on applications, and keep clients updated on their queries.
Working with your team, you will help grow Nedbank's market share while making sure all compliance and risk procedures are followed. This role is based at Protea Gardens in Soweto and is a face to face position.
Application note: You will apply on Nedbank's official careers site. The closing date is 10 November 2026. The recruiting team can be reached at +27 860 555 566 if you have questions.
Requirements
- NQF Level Diploma is essential
- FAIS Approved Qualification is preferred
- 1 to 2 years of experience in retail or banking client service, sales, or relationship roles
- Product sales skills and knowledge of sales strategies
- Understanding of customer service principles and banking product knowledge
- Ability to use digital platforms and be tech savvy
- Strong planning and organising skills
- Adaptability and openness to learning
- Must be FAIS affected and comfortable working under compliance requirements
Responsibilities
- Respond to client needs with the right service and product solutions
- Educate clients on digital self-service channels to help them bank easily and affordably
- Own each client request from beginning to end and refer where necessary
- Conduct client needs analysis and recommend fitting products
- Cross sell products and switch clients to Core+ accounts, salary and debit orders
- Obtain referrals from existing clients and business partners
- Keep clients updated on applications, queries, and requests
- Meet individual and team sales and service targets
- Ensure compliance with FICA, FAIS, and Nedbank policies
- Report suspicious transactions and keep client information updated
Job details
- Organisation
- Nedbank
- Location
- Protea Gardens, Soweto, Gauteng
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Diploma
- Category
- Sales & Business Dev
- Posted
- 3 November 2026 (4 days ago)
- Closing date
- 10 November 2026
- Application Method
- Apply online
Success Guide
When applying for this Client Advisor role, show that you understand the importance of client trust and digital banking. Nedbank wants someone who can talk to clients about self-service channels while still selling products. In your CV, highlight any face to face customer service or sales experience you have, even if it was in retail or a call centre. Mention how you have handled client queries or met sales targets. For the interview, be ready to role play a client conversation or explain how you would help a client who is frustrated with a banking app. Understanding FICA and FAIS basics will also impress. The closing date is 10 November 2026, so apply soon through Nedbank's careers site. Good luck!
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