Claims Administrator for Short Term Insurance in East London
The Talent Room · East London, Eastern Cape
Overview
A well established recruitment agency in East London is looking for a Claims Administrator with at least 5 years of short term insurance experience to handle personal lines claims from start to finish. You will work closely with clients, insurers and assessors, so strong admin skills and a client focused attitude are key. If you know the Tial system and have your RE5, this permanent role could be a great fit.
About the role
Our client in East London needs a detail oriented Claims Administrator to manage the full administration of insurance claims from registration to finalisation. You will be the go to person for clients, insurers, assessors and repairers, making sure every claim moves smoothly and everyone stays informed.
What you will be doing:
- Registering and processing new claims accurately and on time
- Collecting and checking all required claim documents from clients, insurers, assessors and service providers
- Liaising with insurers, assessors, panel beaters, contractors and brokers throughout the claims process
- Keeping clients updated on claim progress, outstanding items and next steps
- Following up on delays and escalating complex claims to the relevant adviser
- Maintaining accurate claim records and uploading files according to company procedures
- Welcoming walk in clients, helping with claim forms and general enquiries
- Providing policy administration support and assisting the HUB team during busy periods
Please note: Only candidates who meet the minimum requirements will be considered. Follow The Talent Room on their website and social media for more vacancies.
Requirements
- Completed Grade 12 (Matric)
- Minimum of 5 years experience in short term insurance, specifically handling personal lines insurance claims
- Previous experience working on the Tial system
- Proficiency in Microsoft Outlook, Word, Excel, Teams and SharePoint
- Excellent spoken and written English, plus at least one other official South African language
- RE5 Certificate (advantageous)
- NQF Level 4 Short Term Insurance Certificate with 150 credits (advantageous)
- Strong administrative and communication skills
- Excellent attention to detail
- Ability to manage claims efficiently and maintain accurate records
Responsibilities
- Manage insurance claims from initial registration through to finalisation
- Register and process new claims accurately and timeously
- Obtain and verify all required claim documentation from clients, insurers, assessors, repairers and contractors
- Liaise with insurers, assessors, panel beaters, contractors, brokers and service providers throughout the claims process
- Keep clients informed of claim progress, outstanding requirements and next steps
- Monitor outstanding claims and follow up proactively on delays
- Communicate claim outcomes, approvals, settlements, excesses and repudiations to clients
- Escalate complex, disputed or delayed claims to the relevant adviser when necessary
- Maintain accurate claim records, correspondence and supporting documentation
- Ensure claim files are uploaded and maintained according to company procedures
- Prepare claims progress reports and identify matters requiring adviser intervention
- Handle client complaints relating to claims professionally and assist with resolving concerns
- Welcome and assist walk in clients professionally
- Help clients with claim forms, supporting documentation and general insurance enquiries
- Handle incoming telephone enquiries and redirect calls where appropriate
- Assist with policy amendments, endorsements and insurer correspondence
- Obtain supporting documentation required by insurers
- Assist with general office administration and document management
- Maintain accurate electronic client files and SharePoint records
- Support the HUB team during staff absences and high volume periods
- Assist with scheduling appointments and following up with clients
- Participate in team meetings and contribute to continuous process improvement
Job details
- Organisation
- The Talent Room
- Location
- East London, Eastern Cape
- Job type
- Full time
- Experience level
- Mid (5+ years)
- Education
- Matric
- Category
- Banking & Insurance
- Application Method
- Apply online
Success Guide
When you apply for this claims administrator role, make sure your CV clearly shows your 5 years of short term insurance claims experience and mentions the Tial system by name. The advert says only candidates who meet the minimum requirements will be considered, so highlight your matric, your RE5 if you have it, and any other insurance certificates. Also be ready to talk about how you deal with difficult clients and how you keep track of many claims at once. Since you will be working with walk in clients, show that you are friendly and professional. Good luck with your application!
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
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