Call Coordinator Administrator at iOCO, Sandton
iOCO · Sandton, Gauteng
Overview
iOCO is looking for a highly organised Call Coordinator Administrator to join their IT Service Desk team in Sandton on a fixed term, part time basis. If you have 1 to 2 years of admin or call coordinating experience and great English communication skills, this is a solid chance to grow within an innovative IT infrastructure company. You will manage tickets, handle user queries, and keep SLAs on track. Being self sufficient and detail oriented is key here.
About the role
As a Call Coordinator Administrator at iOCO, you will be the friendly and efficient first point of contact for users logging queries with the IT Service Desk. Your day to day will involve managing and logging tickets, handling general administration, producing reports, doing quality control checks, and making sure service level agreements are met. You will communicate directly with users both verbally and in writing, so clear and professional English is a must.
The role requires someone who can work independently, juggle multiple tasks in a fast paced environment, and keep a sharp eye on the details. You will be based at an office building in Sasolburg, and while this is a part time, fixed term contract, it offers a great opportunity to build your experience in an IT support environment with a company that values innovation and client satisfaction.
Please note: A valid driver's license and your own transport are required for this role.
Requirements
- Grade 12 (matric) is essential
- 1 to 2 years of administrative work experience via a Service Desk, Call Coordinating, or similar role
- Good verbal and written English communication skills
- Computer and MS Office literate, with an Administrative Certificate
- Self sufficient and able to work independently
- Strong attention to detail
- ITIL Foundation qualification is preferred
- Receptionist experience is advantageous
- Valid driver's license and own transport
Responsibilities
- Manage and log tickets on the IT Service Desk
- Handle general administration tasks
- Compile reports
- Perform quality control checks
- Monitor and manage Service Level Agreements (SLAs)
- Communicate directly with users verbally and in writing
- Provide support within an IT support environment
Job details
- Organisation
- iOCO
- Location
- Sandton, Gauteng
- Job type
- Part time
- Experience level
- Junior (1+ years)
- Education
- Matric
- Category
- Administration & Office
- Application Method
- Apply online
Success Guide
If you are applying for this Call Coordinator Administrator role at iOCO, it is a good idea to show off your organisational skills right in your CV. Since it is a part time, fixed term contract, you might want to highlight your availability and your ability to work independently. In your application, mention any experience you have had with service desks or call coordinating, and don't forget to include the job reference iOCO0185 where relevant.
During an interview, expect to answer practical questions about how you handle user queries, manage tickets, and keep SLAs on track. They will want to see that you are detail oriented and can communicate clearly in English, both written and spoken. It is also worth mentioning any receptionist experience you have, as that is listed as advantageous.
Remember to attach your matric certificate, CV, and driver's license. Good luck with your application!
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