Call Coordinator Administrator at iOCO in Sandton
iOCO · Sandton, Gauteng
Overview
iOCO is hiring a Call Coordinator Administrator for a fixed term, part time role in Sandton. If you have 1 to 2 years of admin experience in an IT service desk or call coordination environment and you are fluent in English, this could be a great fit. You will handle tickets, reporting, quality control and SLA management while communicating directly with users. Bring your MS Office skills, attention to detail and self sufficiency to a team that values innovation and client satisfaction.
About the role
As a Call Coordinator Administrator at iOCO, you will be the friendly and efficient link between users and the IT support team. You will manage tickets, handle administrative tasks, produce reports and keep an eye on quality control and service level agreements. You will also communicate directly with users both verbally and in writing, making sure queries are resolved professionally and promptly.
What you can expect:
- Working in an office building in Sasolburg with access to stairs
- A desk based role with sitting for extended periods
- A fixed term, part time contract
- Travel may be required, so a valid driver's license and own transport are needed
iOCO is a community of skilled professionals who tackle business challenges head on. You will partner with clients and help them focus on scaling their empires while you provide outstanding client experiences through sustainable and innovative IT infrastructure solutions. If you are ready to join a team that celebrates achievements big and small, this role could be for you.
Requirements
- 1 to 2 years of administrative experience via a Service Desk, Call Coordinating or similar environment
- Grade 12
- Computer and MS Office literate with an Administrative Certificate
- Excellent verbal and written English communication skills
- Self sufficient and able to work independently
- Strong attention to detail
- Good soft skills
- Receptionist experience advantageous
- ITIL Foundation qualification preferred
- Valid driver's license and own transport
Responsibilities
- Manage tickets and ensure they are handled efficiently
- Perform general administration duties
- Prepare and maintain reports
- Conduct quality control checks
- Monitor and manage service level agreements (SLAs)
- Communicate directly with users verbally and in writing
- Resolve queries in a professional and timely manner
- Provide a consistently high standard of service
- Work within an IT support environment
Job details
- Organisation
- iOCO
- Location
- Sandton, Gauteng
- Job type
- Contract
- Experience level
- Junior (1+ years)
- Education
- Matric
- Category
- Administration & Office
- Application Method
- Apply manually
Success Guide
When applying for this Call Coordinator Administrator role at iOCO, highlight your admin experience in a service desk or call coordination setting. Be ready to show how you manage tickets, communicate with users and keep track of SLAs. Since it is a part time contract in Sandton, make sure you mention your own transport and willingness to travel. In an interview, they will likely look for clear English communication, attention to detail and your ability to work independently. Bring examples of how you have handled multiple priorities in a fast paced environment. A CV that clearly lists your Grade 12, MS Office skills and any customer service or receptionist experience will stand out. iOCO values innovation and client satisfaction, so show your enthusiasm for delivering great service.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV, Matric certificate, Driver's license and Diploma certificate. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
Nobody has said anything yet. Be the first.