Call Centre Agent | Shift Work | Roodepoort
Thanda Human Capital · Constantia Kloof, Roodepoort, Gauteng
Overview
Thanda Human Capital is looking for customer-focused Call Centre Agents to join a busy customer service team in Constantia Kloof, Roodepoort. You will handle inbound calls, live chat and email queries about orders, deliveries and returns. This is a high-volume, shift-based role ideal for someone with C1 English, Matric and a calm, helpful attitude. If you enjoy solving problems and helping people, this could be a great fit.
About the role
As a Call Centre Agent, you will be the first point of contact for customers reaching out via phone, live chat and email. You will help with order tracking, deliveries, returns, replacements and product availability while keeping a friendly and professional tone.
This is a fast-paced environment where you will handle around 50 to 60 calls per shift. You will need to listen carefully, show empathy and resolve complaints on the first contact where possible. You will also use multiple computer systems at once, record interactions accurately and meet service quality targets.
You will work rotational shifts in a 24/7 operation, including weekends and public holidays as per the roster. Two days off per week are provided according to the schedule.
Important application note: Only apply if you are comfortable with the demands of a high-volume customer service environment and shift flexibility. A clear criminal record is required.
Requirements
- C1 English proficiency is mandatory
- Matric (Grade 12) qualification
- No criminal record
- Excellent verbal and written English communication skills
- Strong listening and comprehension skills
- Good computer literacy and ability to navigate multiple systems
- Excellent problem-solving and analytical skills
- Strong customer service and interpersonal skills
- Ability to manage high volumes of customer interactions
- Good time-management and multitasking abilities
- Ability to remain calm under pressure
- Reliability and punctuality
- Willingness to work shifts in a 24/7 operation
- Previous contact centre or customer service experience is advantageous but not required
Responsibilities
- Handle inbound customer calls, live chat and email enquiries about orders, deliveries, returns, replacements and product availability
- Manage roughly 50 to 60 customer calls per shift in a fast-paced environment
- Listen actively, show empathy and ask questions to identify the root cause of customer issues
- Resolve customer complaints calmly and de-escalate difficult situations professionally
- Investigate enquiries and work towards first-contact resolution using internal systems and resources
- Navigate multiple computer applications and accurately record customer interactions
- Meet productivity, service level and quality targets
- Escalate recurring issues or systemic problems to team leaders
- Maintain excellent attendance, punctuality and professionalism
- Accept feedback and coaching to improve performance
Job details
- Organisation
- Thanda Human Capital
- Location
- Constantia Kloof, Roodepoort, Gauteng
- Job type
- Full time
- Experience level
- Entry
- Education
- Matric
- Category
- Customer Service
- Application Method
- Apply manually
Success Guide
This call centre role is a solid entry point if you want to build a career in customer service. To stand out, make sure your CV shows any experience you have in helping people, whether it was at a retail store, a weekend job or even volunteering. Highlight your communication skills and your ability to stay calm under pressure. In the interview, be ready to show how you would handle an upset customer. Relax, speak clearly and let your personality shine. Also remember to bring a copy of your Matric certificate and be prepared to undergo a criminal record check. If you are reliable and enjoy talking to people, this could be a great step.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV, Matric certificate and Police clearance. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
Nobody has said anything yet. Be the first.