Business Analyst III | Nedbank Operations, Collections & Recoveries | Johannesburg
Nedbank · Johannesburg, Gauteng
Overview
Nedbank is looking for an experienced Business Analyst to lead complex operational change within its Secured Innovation team, supporting MFC Collections & Recoveries in Johannesburg. With at least 6 years in business and technology enabled change, you will analyse and redesign end to end processes, translate business needs into clear requirements, and work closely with Business, Group Technology and QA teams through delivery. If you enjoy solving root causes, shaping future state processes and seeing real business value come to life, this senior role is worth a look.
About the role
Nedbank's Operations, Collections and Recoveries division is hiring a Business Analyst III to lead the analysis of complex operational change within Secured Innovation, with an immediate focus on supporting MFC Collections & Recoveries.
You will be the person who uncovers the real business need behind a request, maps current state processes, identifies failure points and rework, and then designs practical future state processes. You will turn that thinking into clear, testable business requirements and user stories, and partner with Business, Group Technology and QA through design, testing, implementation and post implementation validation.
The role is expected to enable better recoveries effectiveness, operational efficiency, control integrity and measurable business value.
Application notes: The advert closes on 11 November 2026 and you will apply on Nedbank's own recruitment system. For questions, you can contact the Nedbank Recruiting Team at +27 860 555 566.
Requirements
- Matric or Grade 12 or National Senior Certificate
- An Advanced Diploma or National First Degree at NQF Level accepted by Nedbank
- A relevant Bachelor's degree or equivalent NQF aligned qualification in Business, Information Systems or a related field is preferred
- A recognised Business Analysis qualification or certification such as IIBA CCBA, IIBA CBAP or PMI PBA is advantageous
- At least 6 years' experience in business and or technology enabled change, including a minimum of 4 years' practical business analysis experience
- Demonstrated strength in business analysis, root cause analysis, current state assessment and operational process redesign
- Practical Agile delivery experience including user stories, acceptance criteria, backlog refinement and collaboration with Product Owners, developers and QA
- Strong stakeholder engagement, facilitation, analytical thinking and problem solving capability in complex, multi stakeholder environments
- Knowledge of research methodology, BA Body of Knowledge, business writing skills, Agile concepts, data and business analysis, process engineering and global business analysis trends
Responsibilities
- Interrogate business requests to define the real problem, opportunity, intended outcome, scope, constraints, stakeholders and decision criteria
- Use interviews, workshops, observation, process reviews and qualitative or quantitative analysis to distinguish root causes from symptoms
- Map current state processes including hand offs, controls, failure points, rework and exception paths
- Design practical future state processes and define changes required to procedures, roles, controls, data, systems and ways of working
- Elicit, analyse, prioritise, validate and baseline business, functional, non functional, data, reporting, control and regulatory requirements
- Maintain clear traceability from the business need through to implementation and testing
- Develop and refine epics, features and user stories with clear acceptance criteria and support backlog refinement, sprint planning and playbacks
- Document business rules and decision logic using decision tables, rule inventories and process models
- Define data requirements, mappings, reconciliations, management information measures and data quality checks
- Identify operational, conduct, regulatory, information security, data and implementation risks and ensure control requirements and audit evidence are clearly defined
- Define business scenarios and expected outcomes, support system integration testing and UAT, assist with defect triage and coordinate business acceptance and sign off evidence
- Assess impacts on people, process, policy, procedures, training, communication, access, vendors and support, and coordinate readiness actions through implementation and stabilisation
- Support the definition of baselines, targets, success measures and evidence sources, and monitor adoption and performance after implementation
- Build effective working relationships across Business, GT, QA and control functions, facilitate decisions and communicate dependencies, risks and blockers transparently
- Apply consistent analysis standards, produce complete and auditable artefacts, mentor less experienced analysts and contribute reusable templates, patterns and lessons learned
Job details
- Organisation
- Nedbank
- Location
- Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Senior (6+ years)
- Education
- Advanced diploma
- Category
- Banking & Insurance
- Posted
- 5 November 2026 (2 days ago)
- Closing date
- 11 November 2026
- Application Method
- Apply online
Success Guide
When you apply for this Business Analyst III role at Nedbank, make sure your CV shows more than just the projects you worked on. Nedbank is looking for someone who can take a vague business request, dig into the real cause, and redesign an entire process around it. Use your application to highlight a specific time you mapped a messy current state process and designed a better future state that actually delivered results.
Because the role sits in Collections and Recoveries, any experience you have in financial services operations, credit, lending or collections will stand out. Also bring up your Agile delivery experience with user stories, acceptance criteria and working alongside developers and QA. If you are certified as a CCBA, CBAP or PMI PBA, mention it clearly near the top of your CV.
Expect interview questions that test your analytical thinking and how you handle multiple stakeholders who may not agree. Prepare a short story about a difficult stakeholder situation you navigated and what the outcome was. Remember the closing date is 11 November 2026 and you apply through Nedbank's official system, so give yourself enough time to complete the application properly.
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