Branch Sales and Service Team Leader at FNB, Pretoria
FNB · Pretoria, Gauteng
Overview
FNB is looking for a Branch Delivery Sales and Service Team Leader in Pretoria to lead, coach and support a branch sales and service team. You will drive sales targets, keep service standards high, manage compliance and help your team perform at their best. This is a great step up for someone with 1 to 3 years of sales or supervisory experience who wants to grow into a leadership role at a major South African bank.
About the role
As a Branch Delivery Sales and Service Team Leader at FNB, you will lead the branch sales and service team to hit performance targets while always keeping the customer at the centre of everything you do. This role sits within FNB's Points of Presence team and focuses on a mix of sales growth, service excellence, compliance and people development.
On a day to day basis you will support your team to reach sales and service goals, coach and give feedback, analyse customer and business data to spot opportunities, and make sure all policies, risk and governance requirements are followed. You will also handle performance management, talent planning and team development in line with HR policies.
Application note: Applications must be submitted online through FNB's official careers portal before the closing date. The bank has noted that applications will not be accepted on the closing date or after, so submit well ahead of time.
Requirements
- Grade 12 or NQF Level 4 as a minimum qualification
- NQF Level 5 certificate in Banking, Business Management or a related field is preferred
- 1 to 3 years of experience in sales, management or supervisory work
- Proven leadership experience in a sales and service branch environment
- Strong track record of reaching sales, service and customer experience targets
- Solid understanding of compliance, risk and governance in financial services
- Experience coaching, developing and managing team performance
- Ability to analyse data and turn insights into practical actions
- Customer focused, results driven, ethical and comfortable working in a fast paced environment
Responsibilities
- Lead and support the sales and service team to achieve and exceed targets
- Drive sales across product and campaign initiatives to grow profitability
- Deliver customer experience excellence that aligns with organisational values and service standards
- Communicate service solutions clearly and secure buy in from customers and stakeholders
- Ensure product knowledge and advice is accurate and compliant
- Engage customers to understand their needs and support product integration and value optimisation
- Grow and manage the active customer account base within the branch
- Analyse customer insights and business data to find service and sales improvement opportunities
- Report regularly on service delivery, customer targets and SLA performance
- Set stretch goals, coach team members and provide ongoing performance feedback
- Create personal development plans and build a culture of learning and shared best practice
- Manage performance moderation, recognition, disciplinary and retention processes in line with HR policies
- Implement Employment Equity targets in recruitment and employee movement
- Resolve conflict and deal with employee concerns fairly and quickly
- Ensure compliance with statutory, legislative, policy and governance requirements
- Keep up to date with legislative changes, industry best practice and internal compliance requirements
- Manage risks within your area of accountability and address audit findings
- Educate team members on risk, compliance and process improvements
Job details
- Organisation
- FNB
- Location
- Pretoria, Gauteng
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Certificate
- Category
- Sales & Business Dev
- Posted
- 6 November 2026 (1 day ago)
- Closing date
- 13 November 2026
- Application Method
- Apply online
Success Guide
This role is a real stepping stone into branch leadership at FNB, so use your application to show two things clearly: that you can lead a team and that you understand sales and service in a banking environment. If you have supervised or coached people before, even informally, highlight it and mention how you helped them reach targets. Also show that you understand compliance and risk in a branch, because FNB cares a lot about that. Before you apply, make sure your CV includes your matric certificate details and any NQF Level 5 banking or business qualification. Submit your application well before the 13 November 2026 closing date, as the bank does not accept late applications. In an interview, be ready to talk about how you would handle an underperforming team member and how you balance sales pressure with excellent customer service.
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