Branch Sales and Service Team Leader at FNB Mondeor
FNB · Mondeor, Johannesburg, Gauteng
Overview
FNB is looking for a Branch Sales and Service Team Leader in Mondeor, Johannesburg. You will lead and coach a branch team to hit sales and service targets while keeping compliance on track. This is a great step up for someone with 1 to 3 years of sales or supervisory experience who wants to grow into a leadership role in banking.
About the role
FNB is hiring a Branch Delivery Sales and Service Team Leader for their Mondeor branch. In this role you will lead, coach and support the branch sales and service team so they reach their targets and deliver excellent customer service every day.
You will work closely with customers to understand their needs, drive product and campaign sales, grow the active account base and make sure all advice given is accurate and compliant. You will also analyse customer insights and business data to spot opportunities to improve service and sales, and report on service delivery and SLA performance.
On the people side, you will set goals for your team, give ongoing coaching and feedback, create personal development plans, manage performance and help resolve employee concerns fairly. You will also make sure the team follows all governance, risk and compliance rules, and you will educate them on risk management and process improvements.
How to apply: Applications must be submitted through FNB's official recruitment portal. The closing date is 13 November 2026, so submit your application early. All appointments are made in line with FirstRand Group's Employment Equity Plan.
Requirements
- Grade 12 or NQF Level 4 (minimum qualification)
- NQF Level 5 Certificate in Banking, Business Management or a related field is preferred
- 1 to 3 years of experience in sales, management or supervisory work
- Proven leadership experience in a sales and service branch environment
- Strong track record of meeting sales, service and customer experience targets
- Solid understanding of compliance, risk and governance in financial services
- Experience coaching, developing and managing team performance
- Ability to analyse data and turn insights into practical actions
- Confident in influencing, coaching and communicating with others
- Ethical, disciplined, risk aware, adaptable and resilient
Responsibilities
- Lead and support the branch sales and service team to achieve and exceed agreed targets
- Drive sales across product and campaign initiatives to grow profitability
- Deliver customer experience excellence aligned to organisational values and service standards
- Engage customers to understand their needs and support product integration and value optimisation
- Manage and grow the active customer account base within the branch
- Analyse customer insights and business data to identify sales and service improvement opportunities
- Provide regular reporting on service delivery, customer targets and SLA performance
- Set stretch goals, coach team members and provide ongoing performance feedback
- Create and review personal development plans and build a learning culture within the team
- Manage performance moderation, recognition, disciplinary and retention processes per HR policies
- Implement Employment Equity plan targets in recruitment and employee movement
- Ensure compliance with statutory, legislative, policy and governance requirements
- Identify, assess and manage risks within the area of accountability
- Educate team members on risk management, compliance and process enhancements
Benefits
Leadership opportunities within a dynamic Points of Presence environment, ongoing learning and development aligned to leadership and sales excellence, exposure to cross functional collaboration and communities of practice
Job details
- Organisation
- FNB
- Location
- Mondeor, Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Matric
- Category
- Banking & Insurance
- Posted
- 6 November 2026 (1 day ago)
- Closing date
- 13 November 2026
- Application Method
- Apply online
Success Guide
This is a solid next step if you have been working in a bank branch, retail sales or a supervisory role and want to move into team leadership. FNB values people who can coach a team and keep customers happy, so when you apply, highlight any times you helped a team hit targets, solved customer problems or stepped up to guide others.
For the interview, be ready to talk about how you handle poor performance in a team and how you keep compliance tight without slowing down sales. Make sure your CV shows your Grade 12 certificate and any banking or business management qualification, and apply through the FNB portal before 13 November 2026. Good luck, this is a real chance to grow your career with a major South African bank.
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