Branch Sales and Service Team Leader at FNB
FirstRand · Mondeor, South Africa
Overview
FNB is looking for a Branch Sales and Service Team Leader to guide a branch team in hitting sales targets while keeping customers happy and staying compliant. You will coach staff, analyse customer insights, and drive growth in a dynamic banking environment. If you have leadership experience in a sales and service branch and want to grow your career with one of South Africa's biggest banks, this is your chance.
About the role
As a Branch Delivery Sales and Service Team Leader at FNB, you will lead and support a branch sales and service team to meet and exceed performance targets while delivering excellent customer experiences. You will be based in Mondeor and work as part of the Points of Presence team.
What you will do:
- Drive sales across product and campaign initiatives to grow profitability
- Coach and develop your team to achieve service and sales goals
- Analyse customer insights and business data to find improvement opportunities
- Ensure compliance with statutory, policy, and governance requirements
- Provide regular reporting on service delivery, customer targets, and SLA performance
- Manage team performance, development plans, and talent management processes
Application note: Applications close on 13 November 2026. Submit your application before this date through the FNB careers portal.
Requirements
- Grade 12 or NQF Level 4 minimum qualification
- NQF Level 5 certificate in Banking, Business Management, or a related field is preferred
- 1 to 3 years of experience in sales, management, and/or supervisory roles
- Proven leadership experience in a sales and service branch environment
- Strong track record of achieving sales, service, and customer experience targets
- Solid understanding of compliance, risk, and governance in financial services
- Experience coaching, developing, and managing team performance
- Ability to analyse data and turn insights into practical actions
Responsibilities
- Lead and support the sales and service team to achieve and exceed agreed targets
- Drive sales across product and campaign initiatives to optimise growth and profitability
- Deliver customer experience excellence aligned to organisational values and service standards
- Ensure product knowledge and advice provided is technically accurate and compliant
- Engage customers to understand unique needs and support value optimisation and product integration
- Manage and grow the active customer account base within the branch
- Analyse customer insights and business data to identify service and sales improvement opportunities
- Provide regular reporting on service delivery, customer targets, and SLA performance
- Manage team delivery against goals and set meaningful stretch goals
- Provide ongoing coaching, guidance, and performance feedback
- Implement and embed relevant policies and practice standards across the team
- Ensure system and process compliance and address audit findings effectively
- Identify, assess, and manage risks within the area of accountability
- Resolve conflict and respond to employee concerns in a timely and fair manner
Benefits
Leadership opportunities within a dynamic environment, ongoing learning and development aligned to leadership and sales excellence, cross functional collaboration and communities of practice
Job details
- Organisation
- FirstRand
- Location
- Mondeor, South Africa
- Job type
- Full time
- Experience level
- Mid (1+ years)
- Education
- Matric
- Category
- Banking & Insurance
- Posted
- 6 November 2026 (1 day ago)
- Closing date
- 13 November 2026
- Application Method
- Apply online
Success Guide
This is a great step up if you have some supervisory experience in banking or retail sales. FNB values people who can coach a team and keep customers happy, so in your interview, be ready to share real examples of how you helped a team hit targets or solved a tricky customer issue. Highlight your understanding of compliance and how you have handled risk in a previous role. Make sure your CV shows clear leadership responsibilities, even if they were small. Also remember to apply before 13 November 2026, and double check that your Grade 12 certificate is attached. Good luck, this could be your next career move.
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