Branch Manager: Sales and Service at Absa in Wellington
Absa · Wellington, Western Cape
Overview
Step into a leadership role at Absa as a Branch Manager in Wellington, where you will guide a high performing team, drive sales and service excellence, and help shape the future of banking in your community. Bring your financial services experience and people leadership skills to a role that values growth, innovation and customer care.
About the role
As a Branch Manager, now called a Channel Manager: Sales and Service at Absa, you will take charge of a complex branch and multiple service points in a strategically important market. This is a chance to lead a customer facing operation, drive commercial growth, and champion digital innovation while delivering exceptional client experiences.
You will coach and develop your team, build strong stakeholder relationships, and ensure the branch meets its sales, retention, service and profitability targets. You will also oversee compliance with FAIS and other regulatory requirements, manage operational risk, and foster a culture of accountability and continuous improvement.
Ready to apply? Head to Absa's official careers site to submit your application. Make sure your CV clearly shows your leadership experience and relevant qualifications.
Requirements
- Relevant Bachelor's Degree and/or Advanced Diploma in Business, Commerce, Finance or equivalent NQF Level 7 or higher
- FAIS compliant with relevant regulatory requirements
- RE5 qualification where applicable
- Proven leadership experience within financial services, sales, banking, insurance or a related industry
- Demonstrated success in leading teams to achieve sales and customer service targets
- Strong understanding of risk, compliance and governance principles
- Exceptional stakeholder management and relationship building skills
- Key competencies include strategic leadership, sales and business development, coaching and talent development, financial acumen, client experience management, change leadership, operational excellence, decision making, influencing and negotiation, and results orientation
Responsibilities
- Lead, coach and develop a high performing sales and service team
- Drive the achievement of sales, retention, service and profitability objectives
- Create a culture of accountability, customer excellence and continuous improvement
- Ensure compliance with FAIS, regulatory and governance requirements
- Develop and execute local market growth and client acquisition strategies
- Analyze performance trends and implement initiatives to improve business outcomes
- Build and maintain strong relationships with clients, business partners and key stakeholders
- Foster employee engagement and talent development within the team
- Manage operational risk while ensuring efficient branch and service delivery operations
Benefits
Continuous learning and leadership development opportunities, collaborative and purpose driven culture, rewarding environment where performance, innovation and customer focus are recognized and celebrated
Job details
- Organisation
- Absa
- Location
- Wellington, Western Cape
- Job type
- Full time
- Experience level
- Mid
- Education
- Bachelor
- Category
- Banking & Insurance
- Posted
- 26 October 2026 (1 week ago)
- Application Method
- Apply online
Success Guide
Applying for a Branch Manager role at Absa is a great step for an experienced financial services professional. To stand out, tailor your CV to highlight your leadership experience, especially where you have led teams to meet sales and service targets. Mention your FAIS compliance and RE5 qualification clearly. In your cover letter, focus on how you have improved customer experience and driven business growth in previous roles. Prepare for interviews by thinking of examples where you managed risk, developed staff, and handled complex stakeholder relationships. Absa values diversity and inclusion, so feel free to share how you contribute to an inclusive workplace. If you need any reasonable accommodation during the recruitment process, let Absa know as they are committed to supporting applicants.
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