Branch Manager: Sales and Service at Absa in Gansbaai
Absa · Gansbaai, Western Cape
Overview
Absa is looking for an experienced leader to take charge of a busy branch in Gansbaai. As Channel Manager: Sales and Service, you will lead a team, grow the business, and make a real impact in the community. This full time role suits a commercially minded person with a strong background in banking or financial services who enjoys developing people and delivering excellent customer service.
About the role
Absa is hiring a Branch Manager, now called a Channel Manager: Sales and Service, to lead a complex branch and multiple service points in Gansbaai. This is a senior role for someone who can take ownership of a significant business area and drive commercial growth while keeping customers happy.
What the role involves:
- Leading, coaching and developing a high performing sales and service team
- Driving sales, retention, service and profitability targets
- Building a culture of accountability, customer excellence and continuous improvement
- Ensuring compliance with FAIS, regulatory and governance requirements
- Developing and executing local market growth and client acquisition strategies
- Analyzing performance trends and implementing improvements
- Building strong relationships with clients, business partners and stakeholders
- Fostering employee engagement and talent development
- Managing operational risk and ensuring efficient branch operations
Why join Absa: You will lead a high impact business area, work in a collaborative and purpose driven culture, and get continuous learning and leadership development opportunities. Absa values performance, innovation and customer focus, and offers the chance to make a meaningful difference in customers lives and communities.
How to apply: Ready to apply? Use the link provided to submit your application on Absa's official careers site. Make sure your CV and qualifications are up to date before you apply.
Requirements
- Relevant Bachelor's Degree and/or Advanced Diploma in Business, Commerce, Finance or equivalent at NQF Level 7 or higher
- FAIS compliant with relevant regulatory requirements
- RE5 qualification where applicable
- Proven leadership experience within financial services, sales, banking, insurance or a related industry
- Demonstrated success in leading teams to achieve sales and customer service targets
- Strong understanding of risk, compliance and governance principles
- Exceptional stakeholder management and relationship building skills
- Key competencies: strategic leadership, sales and business development, coaching and talent development, financial acumen, client experience management, change leadership, operational excellence, decision making, influencing and negotiation, results orientation
Responsibilities
- Lead, coach and develop a high performing sales and service team
- Drive the achievement of sales, retention, service and profitability objectives
- Create a culture of accountability, customer excellence and continuous improvement
- Ensure compliance with FAIS, regulatory and governance requirements
- Develop and execute local market growth and client acquisition strategies
- Analyze performance trends and implement initiatives to improve business outcomes
- Build and maintain strong relationships with clients, business partners and key stakeholders
- Foster employee engagement and talent development within the team
- Manage operational risk while ensuring efficient branch and service delivery operations
Job details
- Organisation
- Absa
- Location
- Gansbaai, Western Cape
- Job type
- Full time
- Experience level
- Senior
- Education
- Bachelor
- Category
- Banking & Insurance
- Posted
- 26 October 2026 (1 week ago)
- Application Method
- Apply online
Success Guide
This is a great opportunity to step into a leadership role with a major South African bank. If you have experience in banking or financial services and enjoy leading a team, this could be your next move. When you apply, make sure your CV clearly shows your leadership experience, your knowledge of FAIS and compliance, and any sales or customer service achievements. Absa values diversity, so don't hesitate to apply if you meet the requirements. The role is based in Gansbaai, so consider your commute or relocation if you don't live nearby. Prepare for an interview that may explore your approach to coaching a team, meeting sales targets and handling risk. Good luck.
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