Branch Manager (Channel Manager: Sales & Service) at Absa in Worcester
Absa · Worcester, Western Cape
Overview
Absa is looking for an experienced leader to take charge of a complex branch and multiple service points in Worcester, Western Cape. As a Channel Manager: Sales and Service, you will lead high performing teams, drive commercial growth and champion digital innovation while making a real difference in your community. This full time role suits a commercially astute professional with a strong background in financial services sales and leadership.
About the role
As a Channel Manager: Sales and Service at Absa, you will lead a customer facing sales and service operation within a strategically important market. This role goes beyond traditional branch management, giving you ownership of a significant business area and the chance to shape the future of customer engagement in Worcester.
What you will do:
- Lead, coach and develop a high performing sales and service team
- Drive sales, retention, service and profitability objectives
- Create a culture of accountability, customer excellence and continuous improvement
- Ensure compliance with FAIS, regulatory and governance requirements
- Develop and execute local market growth and client acquisition strategies
- Analyse performance trends and implement initiatives to improve business outcomes
- Build strong relationships with clients, business partners and stakeholders
- Foster employee engagement and talent development
- Manage operational risk while ensuring efficient branch and service delivery
To apply, visit Absa's official careers page using the application link provided. You will be directed to the bank's own recruitment system to complete your application.
Requirements
- Relevant Bachelor's Degree and/or Advanced Diploma in Business, Commerce, Finance or equivalent NQF Level 7 or higher
- FAIS compliant with relevant regulatory requirements
- RE5 qualification where applicable
- Proven leadership experience within financial services, sales, banking, insurance or a related industry
- Demonstrated success in leading teams to achieve sales and customer service targets
- Strong understanding of risk, compliance and governance principles
- Exceptional stakeholder management and relationship building skills
- Key competencies include strategic leadership, sales and business development, coaching and talent development, financial acumen, client experience management, change leadership, operational excellence, decision making, influencing and negotiation, and results orientation
Responsibilities
- Lead, coach and develop a high performing sales and service team
- Drive achievement of sales, retention, service and profitability objectives
- Create a culture of accountability, customer excellence and continuous improvement
- Ensure compliance with FAIS, regulatory and governance requirements
- Develop and execute local market growth and client acquisition strategies
- Analyse performance trends and implement initiatives to improve business outcomes
- Build and maintain strong relationships with clients, business partners and key stakeholders
- Foster employee engagement and talent development within the team
- Manage operational risk while ensuring efficient branch and service delivery operations
Benefits
Collaborative and purpose driven culture, continuous learning and leadership development opportunities, rewarding environment where performance and innovation are recognised and celebrated, opportunity to make a meaningful difference in customers' lives and communities
Job details
- Organisation
- Absa
- Location
- Worcester, Western Cape
- Job type
- Full time
- Experience level
- Mid
- Education
- Bachelor
- Category
- Banking & Insurance
- Posted
- 26 October 2026 (1 week ago)
- Application Method
- Apply online
Success Guide
This is a senior branch role at Absa, so your application should show more than just sales numbers. Highlight your leadership experience, how you have developed teams and your understanding of FAIS and compliance. Absa is committed to diversity and inclusion, so feel free to mention any relevant accommodation needs during the recruitment process. Prepare for competency based questions about coaching, stakeholder management and driving results in a regulated environment. Make sure your CV clearly states your NQF Level 7 qualification and RE5 status. Good luck, this is a great opportunity to lead a significant business area in Worcester.
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