Branch Manager (Channel Manager: Sales and Service) at Absa in Bonnievale
Absa · Bonnievale, Western Cape
Overview
Absa is looking for an experienced leader to take charge of a busy branch and multiple service points in Bonnievale. As Channel Manager: Sales and Service, you will lead a team, grow the business, and make a real impact in the community. This full time role suits someone with a strong background in financial services sales and leadership who is ready to take ownership of a significant business area. If you thrive in a regulated environment and love developing people, this could be your next big step.
About the role
Absa is hiring a Branch Manager, now called Channel Manager: Sales and Service, for their Bonnievale branch. This is a senior leadership role where you will be responsible for a complex branch and multiple service points within an important market.
You will lead a customer facing sales and service operation, driving business growth, operational excellence, and client centric outcomes. The role involves coaching and developing a high performing team, achieving sales and service targets, ensuring compliance with FAIS and other regulations, and building strong relationships with clients and stakeholders. You will also analyse performance trends, implement improvement initiatives, and foster employee engagement.
How to apply: Applications are done online through Absa's official careers portal. Visit the Absa careers site to submit your application for this role.
Requirements
- A relevant Bachelor's Degree and/or Advanced Diploma in Business, Commerce, Finance or equivalent at NQF Level 7 or higher
- FAIS compliant with relevant regulatory requirements
- RE5 qualification where applicable
- Proven leadership experience within financial services, sales, banking, insurance or a related industry
- Demonstrated success in leading teams to achieve sales and customer service targets
- Strong understanding of risk, compliance and governance principles
- Exceptional stakeholder management and relationship building skills
- Key competencies include strategic leadership, sales and business development, coaching and talent development, financial acumen, client experience management, change leadership, operational excellence, decision making, influencing and negotiation, and results orientation
Responsibilities
- Lead, coach and develop a high performing sales and service team
- Drive the achievement of sales, retention, service and profitability objectives
- Create a culture of accountability, customer excellence and continuous improvement
- Ensure compliance with FAIS, regulatory and governance requirements
- Develop and execute local market growth and client acquisition strategies
- Analyse performance trends and implement initiatives to improve business outcomes
- Build and maintain strong relationships with clients, business partners and key stakeholders
- Foster employee engagement and talent development within the team
- Manage operational risk while ensuring efficient branch and service delivery operations
Job details
- Organisation
- Absa
- Location
- Bonnievale, Western Cape
- Job type
- Full time
- Experience level
- Senior
- Education
- Bachelor
- Category
- Banking & Insurance
- Posted
- 26 October 2026 (1 week ago)
- Application Method
- Apply online
Success Guide
This is a fantastic opportunity to step into a senior leadership role with one of South Africa's big banks. Absa is clearly committed to transformation and inclusion, so if you come from a designated group, definitely highlight that in your application. For the interview, be ready to talk about how you've led teams to hit sales targets and how you handle compliance in a regulated environment. They will likely ask for specific examples, so prepare stories about coaching staff, improving customer service, and managing risk. Also, make sure your qualifications are easy to verify, as FAIS and RE5 compliance are non negotiable. Bonnievale is a close knit community, so showing that you understand local market dynamics will count in your favour. Good luck!
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