Branch External Sales & Service Advisor at FNB in Pretoria
FNB · Pretoria, Gauteng
Overview
FNB is looking for a Branch External Sales and Service Advisor in Pretoria to help clients with their banking needs. You will provide financial advice, build client relationships, and guide customers to the right banking platforms. This full time role is ideal for someone with 1 to 3 years of customer facing experience in financial services who enjoys solving problems and working towards sales and service targets.
About the role
As a Branch External Sales and Service Advisor at FNB in Pretoria, you will be part of the Points of Presence team, helping clients with their financial needs in a high volume branch environment.
Your day to day will involve:
- Building and managing long term client relationships to support retention and growth
- Providing a positive customer experience by being helpful and sensitive to customer transactional needs and expectations
- Educating customers on the correct banking platform aligned with their needs
- Analysing customer data and providing appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
- Maintaining accurate and complete client records and documentation
- Achieving individual and branch sales and service targets
- Managing leads, referrals, and client follow ups within agreed turnaround times
Application note: Applications will not be accepted from the closing date onwards, so submit yours early. You will apply on FNB's official site.
Requirements
- Minimum Qualification: Grade 12 or NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1 to 3 years of experience in customer facing environments, service delivery, or client support within financial services
- Strong understanding of FAIS, TCF, and client centric advice principles
- Proven ability to meet sales, service, and compliance targets
- Client focused with an ethical approach to advice
- Persuasive selling skills
- Agile and flexible
- Strong communication and interpersonal skills
- Results driven with strong planning and organization skills
- Attention to detail and high compliance awareness
- Ability to work independently and within a team
Responsibilities
- Build and manage long term client relationships to support retention and growth
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations
- Educate customers on the correct banking platform aligned with their needs
- Connect with customers by living up to the brand promise of how can we help you at all times
- Analyse customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Conduct yourself in an ethical manner
- Take accountability for your own performance, personal and career development
- Show empathy to customers
- Stay updated on industry trends and product knowledge
- Manage leads, referrals, and client follow ups within agreed turnaround times
Benefits
Opportunities to build relationships as part of a dynamic team, challenging working environment, personal and professional growth, opportunities to have an impact on a local market as a brand ambassador
Job details
- Organisation
- FNB
- Location
- Pretoria, Gauteng
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Higher certificate
- Category
- Sales & Business Dev
- Posted
- 26 October 2026 (1 week ago)
- Closing date
- 7 November 2026
- Application Method
- Apply online
Success Guide
When applying for this FNB role, tailor your CV to highlight any customer facing experience you have in banking or financial services, even if it was short term or part time. Mention specific examples of how you met sales targets or helped clients with financial products, and show that you understand FAIS and Treating Customers Fairly principles. In an interview, be ready to talk through how you would handle a difficult client or explain a banking product simply. Show your enthusiasm for the FNB brand and your willingness to learn. Also make sure your Grade 12 certificate is ready to attach, and submit your application before the closing date.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV and Matric certificate. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
11 job seekers are in this Circle