Branch Controller at FNB Philippi Plaza
FirstRand · Philippi, Cape Town, Western Cape
Overview
FNB is looking for a Branch Controller to lead operations at their Philippi Plaza branch. You will manage branch resources, drive digital banking adoption, ensure compliance and risk mitigation, and lead a team to deliver excellent customer experiences. This is a great opportunity for someone with branch operations experience who is ready to step into a leadership role with one of South Africa's biggest banks.
About the role
FNB is hiring a Branch Controller to manage branch resources and implement operational policies that maximise sales and return on capital employed. You will be based at the Philippi Plaza branch and will play a key role in driving operational excellence and customer satisfaction.
What you will do:
- Manage branch operations, resources and processes to ensure maximum effectiveness
- Lead digital migration initiatives and encourage customers to adopt electronic banking
- Ensure adherence to audit requirements, governance, compliance and risk mitigation processes
- Identify opportunities to grow the customer base with creditworthy and profitable customers
- Optimise service delivery processes to enhance customer satisfaction
- Prevent wastage and identify process improvements to reduce costs
- Manage and coach staff to support employee growth, engagement and performance excellence
Application note: Applications will not be accepted on the closing date or after. Submit your application before 13 November 2026. Appointments will be made in line with FirstRand Group's Employment Equity plan, and the bank supports the recruitment and advancement of individuals with disabilities.
Requirements
- Minimum qualification: Grade 12 or NQF Level 4
- Preferred qualification: NQF Level 5 Certificate in Banking, Business Management or related fields
- 4 to 5 years of experience in operations within a branch or similar environment
- Strong understanding of branch operations, audit processes and risk management
- Proven ability to drive operational effectiveness and support digital migration initiatives
- Experience managing and coaching teams to achieve high performance
- Ability to identify commercial growth opportunities and enhance customer satisfaction
- Strong leadership skills with the ability to inspire, guide and motivate a team
- Operationally focused with attention to detail and strong compliance discipline
- Customer centric, solution driven and committed to service excellence
- Skilled in planning, organising and resource management
- Agile and adaptable with the ability to manage competing priorities
- Passionate about improving processes, driving efficiency and reducing costs
- Able to work independently while maintaining strong collaborative relationships
Responsibilities
- Drive and monitor branch operations to achieve maximum effectiveness
- Lead digital migration initiatives and actively influence customer adoption of electronic banking
- Ensure adherence to branch audit requirements, governance, compliance and risk mitigation processes
- Identify opportunities to grow the customer base with creditworthy and profitable customers
- Focus on optimising service delivery processes to enhance customer satisfaction
- Prevent wastage and continuously identify process improvements to reduce costs
- Manage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement and performance excellence
Job details
- Organisation
- FirstRand
- Location
- Philippi, Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Mid (4+ years)
- Education
- Certificate
- Category
- Banking & Insurance
- Posted
- 6 November 2026 (1 day ago)
- Closing date
- 13 November 2026
- Application Method
- Apply online
Success Guide
This is a great chance to move into a leadership role at FNB, one of South Africa's biggest banks. When preparing your application, highlight your hands on experience in branch operations, any audit or risk management duties you have handled, and examples of how you have led or coached a team. The role is based at Philippi Plaza in Cape Town, so think about how you would support digital banking adoption in that community. In your interview, be ready to talk about how you have improved processes or reduced costs in a previous role. Remember, the closing date is 13 November 2026 and no late applications will be accepted, so get yours in early. Also note that FirstRand follows an Employment Equity plan and encourages applicants with disabilities to disclose their status voluntarily.
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