Branch Channel Manager at Absa Mall@Emba
Absa · Mall@Emba
Overview
Absa is looking for a Branch Channel Manager to lead operations at Mall@Emba. You will drive sales, service, compliance and digital adoption across a busy branch while building high performing teams and representing the bank in the community. This senior leadership role suits someone with banking experience and a passion for developing people and growing a branch. If you enjoy commercial strategy, risk oversight and customer excellence, this is a strong career move with a proudly African bank.
About the role
As a Branch Channel Manager at Absa Mall@Emba, you will take strategic and operational leadership of the branch, ensuring sustainable growth, transformation and strong governance. You will be accountable for the branch profit and loss, sales targets, customer experience and operational integrity across multiple service points.
Key focus areas include:
- Leading nodal operations with accountability for people, process and performance
- Driving commercial growth and service excellence across service points
- Overseeing DHA, MVNO functions, verification and ID smart card issuing
- Strengthening compliance in civic services and operational integrity
- Inspiring teams to deliver exceptional customer experiences
- Expanding market presence through RIB and external sales oversight
- Harnessing technology to improve efficiency and innovation
- Building resilient, high performing teams aligned to strategic goals
Application note: Applications must be submitted through Absa's official careers portal. You will apply on the bank's own system.
Requirements
- Bachelor's Degree or Advanced Diploma in Banking or Business Administration
- Proven experience in branch or channel management within banking
- Understanding of FAIS regulations and compliance requirements
- Commercial acumen with profit and loss accountability
- Experience leading senior teams and building leadership pipelines
- Knowledge of risk, conduct and governance within a banking environment
- Strong stakeholder engagement and community relationship skills
- Ability to drive digital adoption and transformation initiatives
Responsibilities
- Translate regional and national strategy into branch execution
- Deliver full branch profit and loss targets where applicable
- Drive growth, profitability and productivity targets
- Optimise multi channel and integrated service models
- Lead senior branch leadership and management teams
- Build leadership pipelines and succession plans
- Foster ethical leadership, engagement and accountability
- Manage branch risk, conduct and regulatory compliance
- Oversee audits, governance forums and material risk events
- Ensure strong control environments and TCF adherence
- Engage key clients, community structures and external partners
- Represent the bank as a brand ambassador in the community
- Deliver consistently exceptional in branch customer experience
- Promote efficient service and alternative banking channels
Job details
- Organisation
- Absa
- Location
- Mall@Emba
- Job type
- Full time
- Experience level
- Senior
- Education
- Bachelor
- Category
- Sales & Business Dev
- Posted
- 27 October 2026 (1 week ago)
- Application Method
- Apply online
Success Guide
If you are eyeing this Branch Channel Manager role at Absa Mall@Emba, tailor your CV to highlight leadership experience in banking, especially any exposure to FAIS compliance, branch profit and loss, and team development. The bank values ethical leadership and community presence, so mention times you built teams, improved customer service or managed risk. Before you apply, make sure your degree or advanced diploma certificate is ready to upload because the portal will ask for it. Interviews for senior banking roles often include competency based questions around sales targets, governance and people management, so prepare real examples from your past work. Also research Absa's values around inclusion and belonging, as these often come up. Being clear about how you would grow the Mall@Emba branch will set you apart.
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