Branch Advisor FAIS at FNB in Kimberley
FNB · Kimberley, Northern Cape
Overview
FNB is hiring a Branch Advisor in Kimberley to give compliant financial advice and help walk-in clients with their banking needs. You will work in a busy branch, build client relationships, and guide customers to the right products and digital channels. If you have 1 to 3 years of client-facing experience and an NQF Level 5 banking certificate, this full-time role could be your next step.
About the role
As a Branch Advisor at FNB's Points of Presence in Kimberley, you will be the friendly face clients meet when they walk into the branch. Your job is to understand what each customer needs, give them clear and compliant financial advice, and help them use the right banking channels, whether that is a product, a self-service option, or an eChannel.
You will build long-term relationships with clients, manage leads and follow-ups, and make sure all records and documents are accurate and in line with FAIS, FICA, and Treating Customers Fairly principles. You will also work towards individual and branch sales and service targets while keeping your advice ethical and customer focused.
This role suits someone who enjoys solving problems, has strong selling skills, and can stay organised in a high-volume service environment. You will be surrounded by a supportive team that values differences and invests in your personal and career growth.
Important note: Applications will not be accepted on or after 9 November 2026, so submit yours early. You will apply on FNB's own system through the link provided.
Requirements
- Minimum NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or a related field recognised by FAIS
- 1 to 3 years of experience in customer-facing environments, service delivery, or client support within financial services
- Strong understanding of FAIS, TCF, and client-centric advice principles
- Proven ability to meet sales, service, and compliance targets
- Client-focused and ethical approach to advice
- Persuasive selling skills
- Agile and flexible with strong communication and interpersonal skills
- Results-driven with strong planning and organisation skills
- Attention to detail and high compliance awareness
- Ability to work independently and within a team
Responsibilities
- Build and manage long-term client relationships to support retention and growth
- Provide a positive customer experience by being helpful and sensitive to transactional needs and expectations
- Educate customers on the correct banking platform aligned with their needs
- Analyse customer data and provide appropriate financial advice and solutions aligned to client goals and FAIS requirements
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Manage leads, referrals, and client follow-ups within agreed turnaround times
- Stay updated on industry trends and product knowledge
- Conduct yourself ethically and take accountability for your own performance and career development
Job details
- Organisation
- FNB
- Location
- Kimberley, Northern Cape
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Certificate
- Category
- Banking & Insurance
- Posted
- 2 November 2026 (5 days ago)
- Closing date
- 9 November 2026
- Application Method
- Apply online
Success Guide
Applying for a Branch Advisor role at FNB means showing that you can balance sales, service, and compliance. When you prepare your CV, highlight any experience where you dealt with clients face to face, gave financial advice, or worked towards sales targets.
Make sure you mention your NQF Level 5 qualification clearly and include the certificate with your application. In an interview for a bank branch role, expect questions about how you handle a difficult customer, how you explain a product simply, and how you stay compliant under pressure.
Brush up on FAIS and Treating Customers Fairly principles, and be ready to give examples of when you helped a client choose the right solution. Arrive professional and friendly, and remember that FNB values people who are helpful, ethical, and adaptable. Submit your application before 9 November 2026.
How we help you prepare
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