Branch Advisor FAIS at FNB in Bronkhorstspruit
FNB · Bronkhorstspruit, Gauteng
Overview
FNB is looking for a Branch Advisor in Bronkhorstspruit to guide walk in and existing clients through their banking needs. You will give compliant financial advice, help customers use the right banking channels, and build lasting relationships in a busy branch. If you have 1 to 3 years in customer facing financial services and a relevant NQF Level 5 certificate, this full time role is a strong next step with one of South Africa's biggest banks.
About the role
As a Branch Advisor in FNB's Points of Presence, you will be the friendly face clients see when they walk into the Bronkhorstspruit branch. Your job is to understand what each customer needs, offer the right product solutions, and make sure every interaction feels helpful and personal.
You will work in a high volume service environment where no two days are the same. One moment you might be helping a client with a transaction, the next you could be educating someone on how to use eChannels and self service banking. You will also manage your own client relationships, follow up on leads and referrals, and keep accurate records.
Key parts of the role:
- Give compliant and professional financial advice that meets FAIS, FICA and Treating Customers Fairly principles
- Build long term relationships with clients to support retention and growth
- Guide customers to the correct banking platform based on their needs
- Analyse client data and offer solutions that match their financial goals
- Meet individual and branch sales and service targets
- Stay up to date on industry trends and product knowledge
Application note: Applications close on 12 November 2026. Submit your application before that date as no applications will be accepted on or after the closing date. You will apply through FNB's official recruitment system.
Requirements
- Minimum qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or a related field recognised by FAIS
- 1 to 3 years of experience in customer facing environments, service delivery, or client support within financial services
- Strong understanding of FAIS, TCF, and client centric advice principles
- Proven ability to meet sales, service, and compliance targets
- Persuasive selling skills
- Strong communication and interpersonal skills
- Results driven with strong planning and organisation skills
- Attention to detail and high compliance awareness
- Ability to work independently and within a team
- Agile and flexible approach to work
Responsibilities
- Provide a positive customer experience by being helpful and sensitive to transactional needs and expectations
- Educate customers on the correct banking channel such as eChannels and self service
- Build and manage long term client relationships to support retention and growth
- Analyse customer data and provide financial advice and solutions aligned to client goals and FAIS requirements
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Manage leads, referrals, and client follow ups within agreed turnaround times
- Stay updated on industry trends and product knowledge
- Conduct yourself ethically and take accountability for your own performance and development
Job details
- Organisation
- FNB
- Location
- Bronkhorstspruit, Gauteng
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Higher certificate
- Category
- Banking & Insurance
- Posted
- 5 November 2026 (2 days ago)
- Closing date
- 12 November 2026
- Application Method
- Apply online
Success Guide
This is a great role if you enjoy working with people and want to grow your career in banking. FNB looks for advisors who can balance sales targets with genuine client care, so when you apply, highlight any experience you have in customer service or financial services and mention your FAIS related qualification clearly.
In an interview, expect questions about how you handle difficult customers, how you meet sales targets, and what you know about FAIS and TCF. Be ready to give real examples from your past work or studies. Make sure your CV shows your NQF Level 5 certificate and your years of experience in client facing roles. Apply well before 12 November 2026 so you do not miss the cut off.
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