Branch Advisor at FNB Pretoria: Help Customers with Banking Solutions
FNB · Pretoria, Gauteng
Overview
FNB is hiring a Branch Advisor in Pretoria to guide customers through their banking needs. You will provide helpful financial advice, connect clients to the right digital channels, and build lasting relationships. This full time role suits someone with 1 to 3 years of customer facing experience who enjoys solving problems and working in a busy branch. Join a team that values growth and ethical advice.
About the role
As a Branch Advisor at FNB in Pretoria, you will be the friendly face that helps customers navigate their banking needs. You will work in a high volume service branch, providing compliant financial advice and connecting clients with the right products and digital platforms.
What you will do day to day:
- Build and manage long term client relationships to support retention and growth
- Deliver a positive customer experience by being helpful and sensitive to transactional needs
- Educate customers on the correct banking platforms, including eChannels and self service
- Analyse customer data and offer appropriate financial advice aligned to their goals
- Maintain accurate client records and achieve individual and branch sales targets
- Manage leads, referrals, and follow ups within agreed turnaround times
Application note: Applications will not be accepted on or after 10 November 2026, so submit yours early. All appointments follow FirstRand Group's Employment Equity plan, and candidates can voluntarily disclose disability information.
Requirements
- Minimum NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or a related field recognized by FAIS
- 1 to 3 years of experience in customer facing environments, service delivery, or client support within financial services
- Strong understanding of FAIS, TCF, and client centric advice principles
- Proven ability to meet sales, service, and compliance targets
- Client focused with an ethical approach to advice
- Persuasive selling skills and strong communication and interpersonal skills
- Results driven with strong planning and organization skills
- Attention to detail and high compliance awareness
- Ability to work independently and within a team
Responsibilities
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations
- Educate customers to the correct banking platform aligned with their needs, including eChannels and self service
- Build and manage long term client relationships to support retention and growth
- Analyse customer data and provide appropriate financial advice and solutions aligned to client financial goals
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Manage leads, referrals, and client follow ups within agreed turnaround times
- Stay updated on industry trends and product knowledge
- Conduct yourself in an ethical manner and take accountability for your own performance and development
Benefits
Opportunities to build relationships as part of a dynamic team, challenging working environment, personal and professional growth, opportunities to have an impact on a local market as a brand ambassador
Job details
- Organisation
- FNB
- Location
- Pretoria, Gauteng
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Higher certificate
- Category
- Banking & Insurance
- Posted
- 3 November 2026 (4 days ago)
- Closing date
- 10 November 2026
- Application Method
- Apply online
Success Guide
Applying for a Branch Advisor role at FNB is a great step into banking. Make sure your CV clearly shows your customer service experience and any exposure to financial products or FAIS principles. In your cover letter, mention a time you helped a customer solve a problem or meet a goal, and highlight your ability to work with sales targets. The interview may include role play scenarios and questions about Treating Customers Fairly. Bring your NQF Level 5 certificate and be ready to talk about how you build trust with clients. Apply early since the closing date is 10 November 2026.
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