Banking Service Specialist for PC and Self Service at Nedbank Durban
Nedbank · Lalucia, Durban, KwaZulu Natal
Overview
Nedbank is looking for a hands on Service Specialist in Durban to help clients with banking systems, digital platforms and self service solutions. You will troubleshoot technical issues, guide clients on self service banking and support branch operations. This role suits someone with retail banking experience, foreign exchange knowledge and a passion for excellent client service. If you enjoy solving problems and working with people, this could be your next step.
About the role
As a Service Specialist at Nedbank in Durban, you will be the go to person for clients who need help with banking systems, digital features and self service platforms. You will troubleshoot and resolve escalated client issues, educate clients on how to use Nedbank self service platforms and build trust through expert service.
Day to day, you will also support branch operations by managing cash control activities, ensuring teller and ATM balancing, handling forex cash and travel cards, and logging technical calls with the IT help desk. You will assist Client Advisors with complex queries, manage document management escalations and action ARIBA system requests. Risk and compliance is key, so you will follow Nedbank security and operational procedures to prevent fraud and losses.
Application note: You will apply on Nedbank's official system. For queries, you can contact the Nedbank Recruiting Team at +27 860 555 566.
Requirements
- Advanced Diploma or National 1st Degree at NQF Level
- Preferred: Advanced Certificate in Banking Services (NQF Level 5) or higher in finance, business or related field
- Minimum 3 to 6 years experience in retail or banking client service
- Exposure to cash handling and banking systems
- Experience in second line problem resolution
- Proven foreign exchange experience
- Knowledge of customer service principles
- Product knowledge and relevant Nedbank policies and procedures
- Troubleshooting and problem solving skills
- Risk and security practice knowledge
- Governance, risk and controls understanding
Responsibilities
- Exceed client expectations by providing the right service and solution
- Build and maintain long standing client relationships using digital and technical expertise
- Resolve escalated client problems and foster trust through expert service
- Educate clients on subscribing and servicing accounts on Nedbank self service platforms
- Solve client needs relating to self service features and digital functionality
- Prevent fraud, risks and losses by referring out of mandate occurrences to management
- Log calls with IT help desk to resolve technical issues on cash equipment and devices
- Assist Client Advisors and Client Support Specialists with complex queries and complaints
- Manage daily, weekly and monthly control activities
- Manage branch cash within holding limits and ensure teller, treasury and ATM balancing
- Manage forex cash and travel cards balancing and takeovers
- Adhere to metrofiling and archiving processes
- Authorise transactions and overrides outside teller and forex mandates
- Manage Document Management Portal and Branch Admin Centre escalations
- Action ARIBA system requests
- Ensure branch and treasury cash management by following takeover guidelines and monitoring cash limits
- Adhere to Nedbank security, operational and compliance procedures
Job details
- Organisation
- Nedbank
- Location
- Lalucia, Durban, KwaZulu Natal
- Job type
- Full time
- Experience level
- Mid (3+ years)
- Education
- Advanced diploma
- Category
- Customer Service
- Posted
- 3 November 2026 (4 days ago)
- Closing date
- 10 November 2026
- Application Method
- Apply online
Success Guide
Hi there. This role is great if you enjoy a mix of client interaction and hands on technical problem solving. When you apply, highlight your experience with banking systems, cash handling and especially foreign exchange since that is a must have for this position. Be ready to talk about times you resolved complex client issues or improved a self service process. Nedbank values accountability and teamwork, so use examples that show you take ownership and go the extra mile. Also make sure your CV clearly states your years of retail or banking client service experience. The closing date is 10 November 2026, so get your application in early. Good luck!
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV, Academic transcript, Diploma certificate and Degree certificate. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
Nobody has said anything yet. Be the first.